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February 2024 by Kim Friedman Landau
Our contractor sent us to Tile in Style when we were renovating our bathroom. Inga seemed great at first and helped me pick out what we wanted. She then kept pressuring me by phone calls and emails to order before we were ready. She told me that the tile was in stock and might not be in a few weeks so we should order, which we ended up doing.Once our contractor started the work we realized we had 4 unopened boxes of shower wall tiles we did not need, and 2 unopened boxes of shower floor tiles we did not need. We also discovered that the shower floor tiles paper backing did not come off as it should, and our contractor had to spend extra time scrubbing it off so that the tiles would adhere properly to the shower floor.I wrote Inga asking for a refund for the unused tiles and told her about the paper on the back of the floor tiles. She insisted that this was not returnable as it was a "special order". I asked how it could possibly be a special order when it was in stock, and she gave me a mumbo jumbo reason and said there was no way she would accept it back. She explained why the paper was stuck on the back and offered to exchange any unopened boxes of tile that were problematic. But by then, our contractor had already started scrubbing!I told Inga that both we and our contractor were very unhappy and that he had never had an experience like this before with her store (he had sent many clients there) nor with any other tile stores. I told her that I would give her til Monday to re-consider and if not, then I would give her terrible reviews everywhere, tell all my friends to boycott her store, and would talk with a lawyer about taking her to small claims court. She would not budge and told me to stop harassing her!!I have NEVER been treated by a store like this before. The worse attitude and customer service ever. I then went back and read other Yelp reviews and apparently Inga and her husband spend a lot of time in small claims court, mostly suing their customers who held back payments for the same type of experience I had!!What a horrible way to run a business!! Spread the word! And my contractor will never send anyone to Tile in Style again!!
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February 2024 by Kim L.
We went to Tile in Style when we were renovating our bathroom on the recommendation of our contractor. He had sent lots of his clients there with good results. With the help of Inga, the owner, I found what we wanted, and told Inga I would order closer to the date of our project. We chose not to order all of the hardware and plumbing needs for the bathroom (shower head, fan light, etc) as it seemed very expensive and our contractor said we could get nice stuff at Lowe's. Inga called me several times, and wrote me several emails pressuring me to order everything as she said it was in stock and we did not want to chance the tile not being available. I told her we did not want the hardware, so she sent me a "discounted" price, which still came out more than what we paid at Lowe's. We did order the tile in advance and had it delivered. It turns out we had two issues that Inga refused to deal with. 1. We had a total of 6 boxes of extra, unopened tiles (2 diff kinds) that we wanted to return for a refund. She insisted that special orders are not returnable, no matter what. When I retorted that she had told me it was all in stock so therefore not a special order, she gave me a whole long explanation and still refused to accept 4 unopened boxes of the shower wall tiles that is very expensive. 2. When our contractor opened the mosaic tile for the shower floor, he was very upset to see that the paper backing was stuck to all the tile sheets and he had to spend a lot of time scrubbing them off. I wrote Inga about this and asked again for a refund for the 2 boxes of mosaic tiles we were not opening or using and that our contractor had never had these problems anywhere else. She refused again, explaining why the paper was stuck on, which doesn't help us! I wrote back explaining that I would let her re-think her decision and if by Monday she had not decided to accept the extra tile back and give us a refund then I would make sure I gave her terrible reviews everywhere I could, tell all my friends to boycott her store, and I would speak with an attorney about taking her to small claims court. Her email response was that she would exchange any unopened mosaic tile with the paper on the back (too late for that for us), but not refund anything, and I should stop harassing her! My contractor plans on never sending her business again. I plan on reporting them to the BBB and possibly taking her to small claims court. I have never had worse service from a business before! Thankfully we love our contractor and the bathroom will look great, even if we are out a LOT of money.
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August 2023 by Երեւան Երեւան
Great people!
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May 2023 by Alex Shap
The best experience ever! Professional, knowledgeable, and incredible prices. Highly recommend.
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November 2022 by Norm Kayserman
Great selection, knowledgeable staff. Great buying experince.
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May 2022 by Regina Paltis
Higher end products. Not a place to find a bargain but great selection and pretty good customer service. Just don't try to return anything. Very strict return policy and they are adamant about it. No exceptions.
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April 2022 by Rinky Priyamvada
The rudest manager I have ever encountered in my entire life.She has a pathetic & insufferable behavior when asked any questions & she is not really fit to be a salesperson.She should really think seriously about a career change possibly in a sector which does not require any interaction with other human beings.
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August 2021 by Jennifer E.
We recently designed a 26-room mansion in Winchester, MA. We used Tile in Style for everything: the bathrooms, the kitchen, flooring, you name it. They have an amazing selection, great prices, and they're fun to work with. I highly recommend them for all your tiling needs!
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July 2021 by Svetlana Shulkin
Tha Best!
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May 2021 by Samantha Baron
Awesome selection and great service!
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January 2021 by Jovi
I must say, my experience at Tile in Style could have not be better. We went through a whole house renovation and the project required multiple trips and several iterations between the staff at Tile in Style and us, as well as with our contractor. Slava, in particular, was so kind to keep his shop open after opening hours multiple times, to allow us to be there after work. His patience against our multi-process decision making was paramount. We ordered many items there, from tiles to vanities, accessories, and more. Every time he priced the merchandise very competitively, even compared to online stores. He also interacted very smoothly with our contractor, saving us time and nerves. The selection there is great, they really carry for every taste. I find Tile in Style to be one of those amazing little shops with a great selection and awesome people who really love their business and take big pride on what they do.
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October 2020 by Alex Nichols
The store has a large quantity of choices for my bathroom and kitchen. After placing my ordered it was quickly ready in two weeks. The owner was very friendly, helpful, knowledge, and kind. I highly recommend to everyone doing business with him and his staff!- Christina N (Newton)
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March 2020 by And V
Family owned business with impressive choice of tile.
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February 2020 by Genny S.
They really know their stuff, have the best selection around, despite seeming small from the outside and were very speedy and efficient.
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September 2019 by Annat S.
I worked with Slava and his team on selecting the hardware, toilette and other accessories for our bathroom project. I found the team to be very knowledgeable and transparent, giving advice where needed and offering suggestions when appropriate. I really appreciated having partners like them in this complex project. I know where we'll go for our next bathroom!
