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March 2024 by Idies Blanc Neige
9:20...still closed
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October 2023 by Mehmet Karabiyik
I returned a huge metal bed frame package to Amazon. The employee was really helpful. He let me use a dolly to carry the package, and used his packing tape to secure it further.
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September 2023 by David L
Employees (particularly one woman) was actually joking and laughing about how earlier that day a UPS delivery driver ran over and killed a 57 year old in Watertown St right outside the store. Absolutely disgusting human behavior and unacceptable customer service.
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August 2023 by Annique Caplan
Extremely knowledgeable and helpful staff: fast and accurateDemands on staff are inordinately high at times: staff responds by working twice as hardBusinesses save money on labor: lets show these staff appreciationFun to talk to, helpful and hardworking
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July 2023 by Ripple In Still Water
Not owned by UPS. Wrongly named! Shipping charges exceed those charged by UPS (Shipping charge to me: about $16. Return shipping was nearly $23).The UPS store has no customer service for any package “dropped off” at their facility. If lost, the package cannot be tracked by the store. The owner’s attitude is summed up by “I cannot help you.” Then, one is left to deal with the non-human interface at UPS.
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June 2023 by Fatikhan G.
They ask money for tape.
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June 2023 by Zeynep Aksehirli
I wish there were a "0" star option. The staff is great. BUT the store manager, Abe Ross, needs both operational training and a whole lot of manners... We were there to process an Amazon return a week ago. He said we needed a box to send the item back and tried to sell us one. Since I had the original box at home, I said I would be back with it. I went there today with everything all packed and ready. He scans the code and says, "the label is already printed at this store, so it can't be printed a second time." I said, well if you do see in your system that you already printed it and see that the package is in fact, not in your system, why don't you print a duplicate." Answer: "No my system doesn't work that way, cancel from the Amazon app" So I tried on the app, and Amazon doesn't have that option. I ask him what will be the solution, who should I contact? He says "you can complain to whomever you want, nothing I can do" -well, that escalated quickly-. So I say "you are the person I dealt with the last time, you printed the label, you are the one that told me to get a box, instead of canceling the label YOU printed out, you are the one that kept and trashed in improperly, so now I am the one that has to be out of 120 bucks? and you have no solutions for me?" (mind you I was cross, but not loud). He says "I'm gonna ask you to leave!"And on my way out, he mocked my accent... Oh well, may your life road be lined with people like you Abe Ross.
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May 2023 by Zeynep A.
I wish there were a "0" star option. The staff is great. BUT the store manager, Abe Ross, needs both operational training and a whole lot of manners... We were there to process an Amazon return a week ago. He said we needed a box to send the item back and tried to sell us one. Since I had the original box at home, I said I would be back with it. I went there today with everything all packed and ready. He scans the code and says, "the label is already printed at this store, so it can't be printed a second time." I said, well if you do see in your system that you already printed it and see that the package is in fact, not in your system, why don't you print a duplicate." Answer: "No my system doesn't work that way, cancel from the Amazon app" So I tried on the app, and Amazon doesn't have that option. I ask him what will be the solution, who should I contact? He says "you can complain to whomever you want, nothing I can do" -well, that escalated quickly-. So I say "you are the person I dealt with the last time, you printed the label, you are the one that told me to get a box, instead of canceling the label YOU printed out, you are the one that kept and trashed it improperly, so now I am the one that has to be out of 120 bucks? and you have no solutions for me?" (mind you I was cross, but not loud). He says "I'm gonna ask you to leave!"And on my way out, he mocked my accent... Oh well, may your life road be lined with people like you Abe Ross.
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March 2023 by Claire C
I arrived close to closing time with 6 big and heavy boxes to ship. Abe and Judah helped get the boxes out of my car and into the store, they found the least expensive way to ship them, they were super polite through the entire process, and they stayed past closing time to finish my order. Thanks so much for making it easy!
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December 2022 by Jennifer Richmond
Have packages delivered there for pick up pretty frequently. They are always efficient and helpful.
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November 2022 by Carole D.
Probably the worst customer service I have received in a long time. The woman with the black painted on eyebrows waited on me. I had several returns. She would not scan them if they were not in a box. I said OK let's just return the ones that have boxes. She looked at them and said this needs tape. Well, just a little. Do you provide tape? My answer? "Not for free". How rude. Doesn't she know that if she gave me 1 inch of tape I would've spent 10 times that on boxes and tape if she showed a little common courtesy. The UPS store in Weston is so much better. I would never go back to this one. Rudest treatment ever.
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September 2022 by Joshua H.
LEE, you are just the greatest. Lee is an exemplary employee, makes me feel like I'm living in the 80's when folks were helpful and kind to customers. Manners 10/10 and that goes a long way. All the best to you, Lee. GIVE THE MAN A RAISE. Thank you sir!
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August 2022 by David Soza
Beware! This is the worst UPS Store - EVER!I went in several weeks ago to ship an envelope and they wanted to charge me to use tape. Then I went in today and they wanted to charge $3 to print a label. Then I read reviews and I read other reviews complaining about fees. This is not common for ups stores so I suggest skip this store and find one that is more customer focused.
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August 2022 by Taylor Chan
I’ve always had good experiences here. Everyone is helpful and polite. They do charge fees for various things like printing a label but I assume that is standard across the board now
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August 2022 by Joy
The store lost my package
