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February 2024 by Bob MacWilliams
This shop is SO service oriented - ALWAYS helpful, friendly, efficient. Great place to do business.
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January 2024 by Amber Howell
Really professional, nice, and efficient workers and best postage store I've ever been to
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January 2024 by Christopher Yue
Best UPS store ever! Staff are always kind and provide great service. Couldn’t have a better experience shipping than here!
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January 2024 by Mohamed Salih
Good customer service
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January 2024 by Sarvani Mandaleeka
This is one of the best UPS stores. Tom is very welcoming and hepful. He answers any questions we may have and gives Best service. Would highly recommend going here for any postal services.
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January 2024 by Nicole Saleh
Absolute best UPS store. Based on the reviews, I believe the guy always in there is Tom, and he is consistently so helpful and kind. From service around packages to promptly answering text questions, this place is 11/10 in terms of service.
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December 2023 by Michael Alves
Tom and his team are hands down the reason the Newtonville UPS Store is the best around. He is friendly, remembers my name and makes everything so easy. He’s a business owner role model. The UPS Store should hire Tom to teach all of its owners how he runs his business and they should hire him for mentorship programs and come to his location, work under him for a day or a week to see first hand how and why he and his business are so successful. In fact the USPS and Fed Ex stores should do the same.
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December 2023 by T Liang
Based on all of 5 stars reviews , and my pervious in store experiences. I believed this ups was good.I was interested in their mailbox services, found a few ups locations. But newton one is on the top of the list.I called a few times , wanted to know what documents I need to bring , also price.no one answered phone calls, always auto messages.They did offer to text them.And I texted, they rarely replied.Signed up a mailbox in a different location instead.
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October 2023 by Polina Frenklakh
Tom makes this UPS store the best. He is the most hardworking, professional, attentive, helpful person. I drive to this UPS store even though I have other locations closer to me now. I am very grateful to Tom for many years of impeccable service that is hard to beat.
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September 2023 by Ryan Sullivan
The employees at this store have always been super helpful, very quick, and professional. I have only had positive experiences at this location. Keep doing what you're doing!
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August 2023 by Cleo Hu
This is my go-to UPS store since I got here, this place is so efficient and professional! Tom might look serious but he is the best in assisting you with all your needs.
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August 2023 by Nathaniel
I drive past the one in Watertown to come to this location. Friendly, helpful and they don’t sweat small stuff. Just focus on how they can help you accomplish whatever you’re looking to get done!
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August 2023 by J. Bruce
Excellent service. Very efficient and professional. I had two boxes shipping to different locations. I was in and out of the store in 5 minutes. Boxes arrived when I was told. Highly recommend.
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July 2023 by Lala T.
The reviews are whole stories, and reading them you wonder how this magical place can be for real. Once you are there, for your mailing or passport needs or notary business, all seemingly unpleasant chores, you realize that every one of these reviews is truthful, and you rush home to write one yourself hoping to thank Tom in your small way.
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July 2023 by Thomas Flynn
Tom is one of the nicest and most professional people I have ever met. After the tenth consecutive time of him being so helpful I thought he deserves recognition. Thank you Tom for making what can be a stressful task so easy to manage. It is easy to see that you take pride in your work. Thank you for your excellent customer service EVERY time I visit.
