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September 2020 by Al L.
I sent them a big check from my Bank of America account to pay down my Home Equity loan. It took two weeks to get there. By the time it got there, I had been told by my accountant that I needed to pay a large sum to the IRS. They called --personally--when the check arrived and said: "This check is so big and so old we wanted to make sure you still want to deposit it." I said, "No, I gotta send it to the IRS. So you can tear it up." She said: "OK. I"m putting it in the shredder right now." How totally cool is that? What amazing personal service! B of A would never have done such a thing, not even close.
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November 2019 by Dionysia's Massage S.
Best Local Bank. The Highlands Branch is My favorite! I've been going there for over 25 years. Always great tellers and Managers.Alyssa C the assistant manager goes above and beyond customer service expectations! Alyssa can multi Task and keep a smile on her face which is a breath of fresh air !
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November 2018 by Fran E.
I have been a customer of Village Bank for over 40 years. I have had multiple accounts with them including multiple Mortgages that we never paid late and paid off . The last mortgage Village Bank held for us was paid off this past July. Up to now I would recommend them as the best bank around till the past couple of days. As of right at this moment as I write this review I would not recommend them to my worst enemy. My husband and I grew up in Newton, lived in Newton, and were treated as valued customers. My husband works for the City of Newton and we have remained loyal customers to them. Village Bank was and is the only Bank we recommend to our family and friends till now unless they redeem themselves fast. Their reasoning and treatment is in acceptable. I began an on line application for a home equity loan and the information, treatment and contact with their loan department since I started the application has left me dumbfounded and scratching my head. It all started with Joan who called me with regards to my on line application who relayed the very disturbing information that they will not consider processing my loan. She sought permission and approval to process my simple loan from the vise president and I believe it was Denise who ultimately decided against processing my loan request. The reason why is outrageous. I was legitimately outraged, mad, upset and discriminated against. What I learned from her was horrifying. Village Bank has held loans from us in the past and it didn't make sense to us why they wouldn't even consider our application. I asked Joan to have Denise, another VP or President to call me to explain their reasoning of not processing my loan further and to attempt to get them to reconsider. I called today and I left a message with Denise who I was told was in a meeting and that she would call me by the end of the Day and that didn't happen. All I wanted was to be treated like a valued customer as their message says while you wait on hold. At 2pm today I called back after not hearing from Denise and spoke to a great guy Ed today who will hopefully get me in contact with Joe to resolve the awful treatment I have received thus far. Denise had left for the day! So not only was I not treated like a valued customer I was also not worthy of a call back. Time will tell if Village Bank will stand by their so called valued words and customers. Let's see if redeem themselves. Sincerely from a once valued customer!
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January 2017 by Darya Denisova
Go there once a month for mortgage payments. The service is pretty fast and professional.
