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November 2023 by NA NA
The service here is horrific. Delays in ordering medication (I've found that the only way to ensure a prescription is filled is to call and specifically request that they order the medication). On four separate occasions the pharmacy has not provided the right quantity of medication, and they call me frantically asking me to come back in because they "left some on the counter". Wait times to just speak with anyone often exceed an hour. I went there on 10/18/23 with my phone in hand (on hold for 45 minutes) just to see three people behind the counter standing around - they simply don't pick up the phone. This location should be avoided at all costs.
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October 2023 by Albar Shahnoor Zamman
Pharmacy is impossible to contact over the phone. They put on hold indefinitely. There's always "1 caller ahead of you." I suspect they do this to avoid having to pick up the phone and do their jobs. Utterly worthless
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August 2023 by matt dolan
Called to see if they do Passport photos. They said yes. I came in same day and the woman there did not know how to use the camera or know how to turn on the overhead lights to take photo. She then recommended I go to CVS. CVS in west Newton got it done in 10 minutes. Don't waste your time at Walgreens
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March 2023 by S D
I went into this Walgreens Thursday night, February 9, 2023. I was extremely unwell needing 2 products. The young man, a teenager I think, was the MOST HELPFUL AND KIND PERSON have ever met. Just by his expression on his face he could see that I was in distress. He helped me locate exactly what products I needed. He went the extra steps!!!Even helping me further when I had tears in my eyes from severe pain.I wasn’t able to catch his name.Walgreens made a very good decision by hiring this young man. And whoever is raising him, YOU should feel VERY PROUD of the great job you did and continue doing.If only other parents/caregivers could follow your lead.
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February 2023 by L T
I went into this Walgreens Thursday night, February 9, 2023. I was extremely unwell needing 2 products. The young man, a teenager I think, was the MOST HELPFUL AND KIND PERSON have ever met. Just by his expression on his face he could see that I was in distress. He helped me locate exactly what products I needed. He went the extra steps!!!Even helping me further when I had tears in my eyes from severe pain.I wasn’t able to catch his name.Walgreens made a very good decision by hiring this young man. And whoever is raising him, YOU should feel VERY PROUD of the great job you did and continue doing.If only other parents/caregivers could follow your lead.
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January 2023 by Isabella B
Went to the bathroom with my friend and the worker came in said we’re lucky she didn’t call security and said we had to leave, we were not even in there for 2 minutes. We spoke to someone about the situation and I the same woman continued to be rude to us.
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December 2022 by Norfolk P.
Do NOT use this store for photo gifts. They are not responsive and ignore time-sensitive orders. The makn Walgreens website listed this site for "same day" orders so I submitted a time sensitive photo book order. When I had not heard anything from them I called and they eventually disclosed to me that the machine has been broken all day, and made a weak excuse about why no one called me to inform me. This was a time urgent gift for someone with a recent death in their life.
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December 2022 by David Romm
lots of cheap snack food. nice selection of body wash. Very nice cashier. Come here several times a week.
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November 2022 by Matthew Olson
I’ve called 3 times now and after 10 mins on hold they just pick up the phone and hang up immediately. Immensely frustrating.
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November 2022 by Sharon Sewall-Lindsay
Canceled my flu shot 4 hours before the scheduled time because the store decided to close early as it's Halloween. I asked if they could give me another time and the representative said no go back online. Poor customer service every time I've walked in there. It's a shame as it's a beautiful store in a great location, the staff just doesn't care.
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October 2022 by Chaya B.
Having a hard time writing this review, went the other day. Line 9 people long, unbelievable. When I finally wanted to make my RX purchase " something went wrong and we didn't fill it" you would of thought they could call and save me a trip. This time I called was on the phone 18 minutes. The pharmacist kept putting the call on hold. I hung up and asked for a Manager. This really nice lady helped me, said pharmacy has only one person back there and they have a line. I think that line never ended. This nice lady called me back and gave me good news. The bad news is I have to go back dreading that line.. I know it will be there, I just know it.
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October 2022 by Elizabeth R.
Every time I go to this pharmacy they haven't made up my prescription even though it has been sent by my doctor and is due. They always have an excuse, but what it comes down to is a 30 minute wait. I also ordered a photo book same day a few months ago and got a confirmation that it would be ready but when I went to pick it up they said their machine was broken but no one bothered to call and tell me. I had to start all over again with another store because I needed it the next day for a present.
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August 2022 by Julie Friedman
This is the worst pharmacy in the world. They need to be closed. Incompetent, terrible, just the worst experience ever. Autofills don’t work, our prescriptions are never ready when they need to. Have to wait for an hour to pick up our prescriptions. Tried to sign up for text message notifications when prescriptions are ready but never get a text. Terrible work hours too, can’t get a prescription on the weekend. And now that we are trying to transfer to a CVS pharmacy, it’s giving us problems too. They don’t have fax, so CVS has to call them. But when they call, they are kept on hold forever and then getting dropped.
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August 2022 by Shameera Rafeek
The girl at the cashier was plain rude. The worst customer service experience. This place needs to hire people who are polite.
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July 2022 by munembo mccarthy
I have been victim to rude and lazy service. However, I witnessed something truly awful, a cashier yelling, insulting a customer this past Friday afternoon. Selection of products is awful too.