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October 2022 by Rachael R.
This location is terribly understaffed. I went for a COVID shot and had an appointment for 4:30. I did not have a needle in my arm until 6. They had one line for script pick up and vaccines, and I waited in it for an hour. Once I got to the front, I checked in and they said I had to wait for the pharmacist to print the forms. 15 minutes later, I got the forms to fill out and then it took so much more time for me to be seen by the pharmacist. Pharmacist was pleasant but that is the only redeeming quality of this place.
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July 2022 by Tina G.
The store is a mess. Online orders are not filled while they say they are ready. Pharmacy does not fill when ordering by phone. Long lines to pharmacy. They do not pick up the phone. I have been on hold to the pharmacy and cannot reach them for about 40 min. Even CVS refused to transfer a prescription from them because they are not reachable. Badly understaffed and not equipped to function.
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July 2022 by Dan V.
The worst. Completely incompetent. Thye #1 company in the US that does not, and does everything possible to, not talk to it's customers. Support Kedyes Drugs in Auburndale. They deliver.
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April 2022 by Dave L.
This is without a doubt, the worst pharmacy I've ever gone to. Clearly they are over worked and understaffed here. When I come in here and wait (forever) in line the rate of people I see actually leaving with their prescriptions is maybe 30% at best.
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January 2022 by Mark D.
I made a big mistake: I asked CVS in Newton Centre to transfer my 8 prescriptions to Walgreens. A week later the store in Newton Centre closed, and I was told the prescriptions would be transferred to this (horrible) Walgreens store on Beacon St. A month later only 2 of the prescriptions appear when I look on the web, plus one of SOMEBODY ELSE'S prescriptions. I went back to CVS and asked them if they could undo everything because Walgreens is a mess. That is not possible--I need to ask the doctors to rewrite all the prescriptions.
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January 2022 by Jennifer G.
I was just waiting on hold for 30 minutes and just as I was about to be connected they dropped the call when I have gone there in person I've had to wait at least 20 minutes to even get to the pharmacist. I know we're in a pandemic but I would hope after waiting 30 minutes on the phone call would not get dropped!
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December 2021 by Kseniia A.
I am living near the store, and I'm customer of Walgreens for years. Today I was trying to drop two Fedex packages with already packaged parcels and corresponding labels on it. The only what I needed is to drop it and receive two confirmations via text on my cellphone. The customer assistance manager with name Radha was very rude. She said that I have to wait while she will process all the boxes for Fedex guy, and only then she will scan my packages. I waited when she will process all those boxes. Then she scanned both my boxes, but I received only one confirmation message. I asked to do it separately because each box was costing about $350 and I didn't want to have one of them to be lost. She said that she will not do it because then my packages will be definitely lost. Afterwards she said if you don't like it, go to Fedex office directly. I love Walgreens, and usually I have never had any problems there. But this service is unacceptable! The woman was yelling on me, and behaved very disrespectful in front of all customers. I hope that I would never have such experience in a future. If she doesn't like her job, there are always someone who might care more about customers and would never treat people in such ways.
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November 2021 by Andrew G.
Despite 3 confirmations (via email and texts), this Walgreens location (1101 Beacon St., Newton, MA) did NOT have a vaccine available, when I had booked the vaccination 5 days in advance. I received no notice of this lack of vaccine. After waiting in line at the pharmacy for 10-15 minutes, I was simply told that they "didn't have it today." I understand that this may sound like a small issue, and that COVID-19 has disrupted supply chains, but I am very concerned for others who may have a life-threatening issue. It is not OK for a pharmacy to lack vaccine supplies and to cancel vaccination appointments without notice.
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November 2021 by Stephen W.
Very poor service. Since the Newton center Walgreens closed this store is overloaded. The wait to pick up my prescription was 45 minutes. There was only one person handing the register. There were also 15 people waiting for vaccinations. Just a nightmare. Also they said they were NOT doing deliveries anymore.
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November 2021 by Doug M.
I don't understand what happened to this Walgreens. Maybe corporate isn't hiring? All I know that in the past 8 months they've gone from a fairly normal pharmacy (your doctor orders a prescription, the pharmacy fills it in a few hours, you pick it up, done), into a bizarre multi-day mess just to get anything filled. Don't bother calling as you'll wait on hold for over an hour and then get disconnected. Don't bother using the app, as it just shows an "estimated pickup time" that is over 30 hours in the past, but the prescription hasn't even been started yet. The only thing you can do is show up and just wait in the long line that snakes through the store. It's not even a question of not using them if you need something soon. You shouldn't use them if you need something at any point in the next week.
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November 2021 by Richard G.
Horribly run business. They don't answer phone calls . On hold for 20 minutes and they hang up. You can never get through to talk to anyone. Constant long lines to pick up prescriptions 5 - 10 people all day long. Totally understaffed. No manager in the store. Repeated mistakes with insurance. Had me wait an hour while they filled a critical prescription only to tell me they had to order it.
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November 2021 by Matilda E.
Scheduled a COVID booster shot at this store two weeks in advance and was frankly stunned by how poorly run the entire operation was. I was asked online to print out paperwork and bring it with me, filled out, but when I arrived at the pharmacy, I stood there alone at the counter for ten minutes before anyone even noticed me. When I showed them my paperwork for the appointment, they said I didn't need it, and another 20 minutes passed before they handed me other paperwork which was the EXACT same information from the form they didn't want. Then, after turning in my new paperwork at the desk, I waited another 20 minutes for someone to give me my shot. Then they said to wait 5 minutes and they'd give me back my immunization card with the new info on it, but 15 minutes later I was still waiting and finally got in line again to remind them I was there. Finally, I left the pharmacy about an hour and 15 minutes after I arrived. When I got my first and second shots at CVS, the whole thing took 15 minutes, start to finish, both times. Walgreen seems not to know how to do this. Every single step took forever. It was incredibly frustrating, did not inspire any confidence that the shot I even got was the right one, and I'm just grateful I didn't have to be anywhere urgently, because I'd never have made it on time.
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October 2021 by Tim L.
This Walgreens is comically bad. Thankfully I was just there for a vaccine shot and not in a rush, because I was there for over an hour waiting. The pharmacy is comically disorganized. I watched customer after customer be given a different reason for why their prescriptions weren't ready: we didn't receive it from the doctor, we're out of stock, it will be ready later this week, can you wait 15 minutes, etc. Just excuse after excuse. Never seen a pharmacy this disorganized.
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October 2021 by C D.
Worst pharmacy ever. Had to wait for a prescription for longer than they said after they should have had it ready. They also said they could find my insurance while I waited but they didn't and then I had to pay full price because their customer specialist couldn't figure it out nor did she communicate the issue she was having. CVS is so much better!
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July 2021 by Sally G.
Run away. Run very far away from this ghost town of a Walgreens. It is the "Twilight Zone" Walgreens. They never have a manager for the store. The 0one that took over sounds like she's 12 years old. The manager of the pharmacy provides false information about scripts. STAY AWAY! Find a CVS.
