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February 2023 by Valerat Kanta
22Feb 2023Visited newtonville branch today with my daughter for open an account at 1pm. I m really appreciated how nice (welcome and helpful,) Jackie and Becky are super friendly . they kindly take time to help us for giving important informations. Then help open an account for my 12 years old daughter. Not take too much time to wait. Got everything we want. And my daughter get best first time banking experience today here! Thank you very much!
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October 2022 by Pablo Lara
They never have small bills or coins. Terrible bank/branch. ?
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September 2022 by Pablo L.
They never have coins and you wait in line to be denied. What kind of bank doesn't have coins?? Terrible service.
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June 2022 by Brian M.
If your looking for small bills don't waste your time here apparently they carry minimal cash in small bills purpose of a bank is to get cash the way you need it , poor service
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September 2020 by Maritza Martinez
Could not make a deposit into my mother's account because the teller said the check was not written out to my mother's name and it was against "policy".The person that it was written out to had endorsed the back of the check and my mom had signed it as well. Left and went to another bank location and deposited it fine. Please be sure that your tellers now the "policies" so that people don't waste their time.
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August 2020 by mark m.
Switching to Citizens was my WORST financial decision of 2020. I received a promotional mailer urging me to switch my account from my current bank, Santander, to Citizens. In exchange, I would receive a $300 bonus payment, if I also moved my direct deposit there. So, I thought, why not??? Very bad move. I stupidly assumed that this payment would be made in a timely manner. But after 90 days...NOTHING. After numerous visits to the bank and meeting with their very clueless and not helpful staff, I had to write a letter to the smiley Bank Manager with threats of reporting her to the Banking Commission and MA Attorney General. Hmmmm, amazingly, the same day the $300 appeared in my account the same day. DON'T BELIEVE CITIZEN'S TOUCHY FEELY ADVERTISING. They are a big, uncaring bank, just like all the others....
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March 2020 by Nico B.
Great customer service! Resolved an accident where the wrong type of account was opened and gave a rebate to cover the fees charged. Very happy and thankful for their help.
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May 2016 by Jamison Bundy
Fantastic customer service everyone was incredibly friendly and greeted me when I walked in the door. They took care of my needs immediately with a smile on their face
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May 2011 by Jill Garza
The door to the atm is always unlocked!
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February 2009 by Daniel M.
Ok as far as services go, but the friendly staff is a real advantage to this particular branch of Citizens. I wouldn't put it in the same category as the branch in Waltham, which has to be one of its best, but it's good, nonetheless. I know they can't do much about their location which makes finding parking a bit of an adventure but I can't rate them without saying something about that. Best thing to do with one's car is to go to the municipal lot around the corner - and fill the meter, for the city checks for scofflaws regularly. I am wondering, however, why they don't fix the damn divot in the sidewalk in the front of the building. Even if it's the city's responsibility I'd put something over it. The thing is huge and anyone coming off the steps could twist an ankle by putting their foot in it the wrong way. Nasty.
