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October 2023 by Pamela H.
NOT WORTH EVEN ONE STAR!!! I bought a truck from this dealership in April of 2023. I live in Florida and my family lives in North Adams, Ma. I had my family members take this truck for a test drive before I purchased the truck and paid for it to be shipped to me in Florida. I was told it goes through a 100+ inspection before shipping it to me. They had problems with getting the correct title which prolonged me getting the truck shipped to me. There was a 60 warranty on the truck and within the first week of me getting it, it was leaking oil in my driveway. I contacted the dealership and was told to have someone local look at it and let them know what they found. The local shop stated that it was wet in numerous spots and couldn't detect the exact location of the leak unless they were going to fix it. I called the dealership and told them what I was told. They stated that if I had the truck shipped back up to them in Mass, they would fix it and then I could pay to ship it back to me. Paying $2000 to have it shipped to and from them for an oil leak was stupid and unfair that they wouldn't pay the bill from someone here in Florida to fix it. Within 3 weeks of owning the truck, one of the tires was loose and I had to pay $300 to have the hub replaced. Within a month of owning the truck, I had to pay $1100 to have the fuel pump replaced between the shop cost, tow to have truck brought to shop and the full tank of gas that emptied out on the ground! After overpaying for this truck I trusted that they would send me a truck that was truly inspected and not start falling apart within weeks after receiving it. They are not honest, trustworthy and don't deserve anyones business. They are crooks!
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June 2023 by Pamela Hill
I purchased a truck from Ernie’s due to the reputation they had with family and friends in the area. Trusting that when I had it shipped to Florida, that it would be in good condition (even for a used vehicle) seeing as it supposedly goes through a 130 pt inspection! Within a week after arriving, it had an oil leak, and within the first 3 weeks, the tire was loose and I had to replace a hub, which should have been checked before I got the truck. This was very dangerous and after the money I spent buying this truck, I shouldn’t have had any major problems for awhile. This truck obviously did not get the proper inspection before shipping off to the buyer! They probably figured, it’s leaving the state, now it’s not our problem! Greed has taken over this dealership and everyone should watch out and think twice before giving them your business!
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June 2023 by JustCoolVlogs
We purchased a Volvo XC70 with low miles from this place. Ernie told us he give to his mom to drive to Florida. Trusty his word we purchased it onlineSo we had him ship it to MN only to discover multiple multiple issues with the vehicle which costed us thousands more to repair. Be careful when purchasing anything online from this dealer
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May 2023 by B Hart
Great vehicles to choose from at Great Prices! The service is excellent and family owned. They also service all their vehicles.
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May 2023 by Pamela H
I bought a truck from this business and had it shipped to Florida where I live. After paying well over what its worth, I had to wait 2 weeks before I could ship it down to me because they had the wrong title and had to wait for the correct one. I was told it goes through a 130 pt inspection, but after receiving my truck, within the first week it had an oil leak, and after 3 weeks, my tire was about to fall off and I had to replace the wheel hub, and the undercarriage is heavily corroded with rust. The 60 day warranty did not state that the dealership had to do the repairs nor did it say that it had to be done in Massachusetts. When I spoke to the owner, he stated that if I want to ship the truck back up to them, they would fix the oil leak and then I could ship it back to myself. I feel that they are not honoring their warranty or standing behind their product. It made no sense to spend over $2000 to ship it back to them for the oil leak when I could have had it done locally here in Florida. They are dishonest and ripping off the consumers.
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March 2023 by Danyeal Cartmill
My family has gone through these people for years. I bought a car 8 months ago from these guys and had problems since. I brought it back for a bubble on my tire and they told me it was fine. I told them no I want a different tire. Also cylinders two and three kept misfiring. I brought it back and they fixed it. Well the issue kept happening. Unfortunately my warrenty was up. 60 days, same problems kept recurring. So I eventually decided to bring it to a shop. Come to find out it has a bad head gasket. They pretty much told me it was my fault and it’s my problem. Once they got annoyed with me they gave me a check of 250. It’s gonna cost me 1900 for the repair. Then come to find out it has a bad cylinder head and that’s gonna cost even more money. Honestly just rude and clearly didn’t wanna deal with me. Yes I’m obviously upset because I bought a car 8 months ago and needs crazy work. Yes it’s a used car dealership. I understand that. But a camry with 80k with a bad head gasket. Never seen or heard of that. On top of the cylinder head and now it might need lifters. And I was told it’s my problem. I wouldn’t go here.
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March 2023 by Elijah G.
Earnies Auto sales were wonderful to do business with and very friendly! They make the entire experience very enjoyable, I will definitely do more business there!
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January 2023 by Jackie Alderman
I spent many years going to Ernie's, and now I regret it. The last vehicle I purchased used, they had on the lift every month since the day I purchased it, and charge me thousands of dollars in repairs and then after those thousands of dollars of repairs were done, They then told me that the entire frame was rotted. They knew the frame was rotted from the beginning and let me spend thousands of dollars on repairs before telling me about the frame. I will never ever go back there and I would never recommend them to anyone who does not want to be ripped off.
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November 2022 by Allison Frost
Exceptional customer service! Very friendly, helpful and informative. Great vehicles, excellent condition and very fair pricing. We will happily purchase another vehicle there! Smoothest process we have had purchasing a car!
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September 2022 by Clark Knight
They are a great company. My finances fell through for a purchase on one of their cars. They had no issues giving me my deposit back.
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June 2022 by James D.
The car was a lemon he sells junk and overpriced and had to have it repaired several times in 1 week
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May 2022 by Sean Lavelle
Great buying experience. They got the car in great condition for me. They helped out so much shipping the car as well. PS. I bought the 04 mustang the guy below me was looking at. KBB doesn't exist in this market buddy lol. They deserve the 5 star review I, an actual customer, am leaving
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April 2022 by roy southard
Went to look at a 2004 Mustang GT Coupe they had on their lot. Bart told me I would need a significant down payment to make the purchase, which I had in the bank. I told him the price they wanted was a couple of thousand over Kelley Blue Book, and was informed by Bart Gamache, "Kelley Blue Book was a consumer gimmick", Ernie's uses only NADA value, which was less than Kelley Blue Book. Then was informed Ernie's can't purchase a car for book value, they routinely over pay. So my advice is expect to over pay at Ernie's with a substantial down payment.
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December 2021 by James Kelley
Daughter bought her first real vehicle great experience wife found her car there also nothing but the best
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July 2021 by Peter
Great experience.I had the pleasure of working with Bart. Felt no pressure throughout the process. Very professional and seamless process of purchasing.
