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June 2024 by Michael Blair
Was just dropping off a conveyer box that wasn’t working properly and the person behind the counter was friendly and efficient.
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May 2024 by RonSue Wybakeski
No service past hour and no phone service. 5/22/24 12:15 am
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May 2024 by Andrew Bydlon
This group lied directly to me. They claimed that if I committed to their "essentials" package, some TV add-on, then I would lock in my rate for 5 years. They subsequently increased my monthly cost from 50 -> 65 -> 80 bucks in 2 years. Utterly outrageous and likely criminal!
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December 2023 by Randy Duprea
Not enough help! Waited 25 minutes while the one lone clerk helped the one other customer in front of me. Always asked for my ID, no need when paying a bill or paying anybody else's bill. You should only ask if someone wants to make changes to their subscription or to anybody's subscription! One other issue, your company has no money to give change when customers pay in cash, they add the extra towards next months bill this is unacceptable even if it's a Penney your a business act like one! The Bill's come one or two days before the billing date, what the blank! Other than these few complaints it's perfect.
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November 2023 by Tim Downs
this is not the fault of the actual location but the system has made it very hard for me to remove services from my bill
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September 2023 by Amy Wooliver
Went to north Adams after going to Pittsfield twice and dealing with an extremely rude lady named Courtney who seems to lack common courtesy and work ethic. Deb from north Adam was amazing, very kind knowledgeable and patient and not once made us feel unwelcomed or like we were a burden.
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September 2023 by Amy W
Went to north Adams after going to Pittsfield twice and dealing with an extremely rude lady named Courtney who seems to lack common courtesy and work ethic. Deb from north Adam was amazing, very kind knowledgeable and patient and not once made us feel unwelcomed or like we were a burden.
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September 2023 by Cynthia Jarvis
The employees were immature and not professional at all. I pray I never have to go there again!!
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August 2023 by Nicole NAI
Save yourself the energy and do not get spectrum service. Get anything but!
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July 2023 by Thomas King
Great service
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July 2023 by Kim Robert
Very good
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March 2023 by Lisa F.
The wire detached from the house due to the storm on Tuesday and is laying across my driveway. I called right when it happened. Now it's two days later and they said they can send someone on April 11. 4 weeks from now. They wanted to know if there's an outage. Outage? It's ripped off the house and laying in the driveway! We need the internet for school! What do we do with the wire in the meantime? Not helpful at all. I'm usually patient and don't leave comments but this is too much
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November 2022 by Mike M.
If you need to so much as pay your bill pick up or turn in equipment you better take a vacation day.You could easily spend hours here just waiting to give them cash. I can't even believe this is a real business. If you are switching to the phone service and getting a new phone you are looking at like half a day to get it done. And they are rude about it. I was waiting(an hour) to pick up a modem, lady came In Behind me to pay her bill, cash in hand, they told her it would be an hour and a half to "get to the counter" turned and walked into the back room. Place is the worst.
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October 2022 by Katelyn Mason
The lady was very rude not who I would want to be representing my company
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July 2022 by Tom Ostrander
Great customer service
