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October 2023 by ILL Super Mason
Alexus and Coby were both very helpful and patient in setting up my family with our new phones. We appreciate their support and insight on our situation and worked us through with ease. Recommend their top notch service and plans for EVERY family!
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September 2023 by Duke_The_Bandit -_-
Would not grant what I was promised even with the evidence. Staff was not friendly nor helpful. Very rude to their customers!
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September 2023 by Barbara LaVigne
Not happy with there services they shut my Internet off with no warning cause they put me on a plan I can afford but no one said I had to lose Internet to have a cheaper rate very angry
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June 2023 by Brooke Pratt
This store definitely has a great staff! Knowledgeable, patient, fun, found us the best deal & made it super easy. Thanks again! OT, Coby, Alexus & Kendra!
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May 2023 by Sandra Kimball
These employees have been so helpful for a elderly lady like me . Very satisfied .
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April 2023 by John Gould
Customer service excellent.employees know how to solve a problem. No need to call a customer service phone line to get something done. you can actually talk 2 a person.
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April 2023 by Raymond Arsenault
Monthly bill doesn't match the offers that were promised by two salesreps. Six month's later, was told "we made a mistake." Consumer Complaint filed with Massachusetts Attorney General's Office.
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January 2023 by Kelly Carroll
I am a longtime Sprint customer who was forced to become a T-Mobile customer when they acquired Sprint. I hadn't been happy with the customer service and whole SIM card thing but Verizon stopped servicing my husbands iPhone3 (not a typo) so we went to the T-Mobile Store in North Adams, MACoby and his team were AMAZING!!! They helped my husband find the perfect new phone (and not the most expensive one either.) When we got home, I decided to do an on-line upgrade. I unsuccessfully tried to activate that phone so we went back to the North Adams store. They helped me transfer my data and activate my phone.Coby and his team are patient, friendly and very knowledgeable. They made this Sprint customer a lot more comfortable with the T-Mobile acquisition. Their customer service is worth the short drive down from VT. Thank you!!!
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December 2022 by Ariela Tartakovsky
Tyler Rockenfield was absolutely amazing in helping me switch from straight talk to T-Mobile. This was a several day process because straight talk is relentless but Tyler remained patient and helpful throughout the entire process. Very professional, Extremely knowledgable and helpful. Give this guy a raise!!
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December 2022 by A.j Levesque
Service has been crazy spotty
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September 2022 by Aracely Watson
I came in with a broken SIM card today around 1:15 and was out by 1:45. Everyone was extremely kind while I was freaking out and fixed it no problem. I was super appreciative and will now on only be going to this T - Mobile. 12/10
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August 2022 by Maria Caruso
Customer service was excellent, representatives were patient, kind, and knowledgeable in services. Store was clean and welcoming.
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August 2022 by Linda Maynard
Very helpful staff, both on the phone and at the store. Absolutely recommend this corporate location for great service!!!
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January 2022 by Nathan Hernandez
This store is just getting up and running , and only after a few weeks of being open I have to say I am pleasantly impressed. We were long time Verizon customers, and after a bad experience with customer service decided to switch. If you are looking for pleasant workers, great products and an overall great shopping experience I recommend T-Mobile north Adams.
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January 2022 by Marissa Morehouse
After having a less than pleasant experience with Verizon, my fiancé and I were overjoyed with the service we received from this crew! We are more than happy to be customers of TMobile now. North Adams TMobile is amazing!
