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March 2024 by Rachel B.
Went through the drive-thru this morning (3/11/24 a little after 11am) and the guy was dismissive of me when I asked for melted sugar in my iced coffee (a very common request—I would know, since I used to work at Dunkin’, and rarely get confusion when I ask for it at lots of locations). I thought to myself, “Okay, you can be rude, but you have to earn it—you need to actually do the thing you’re getting annoyed I’m reminding you about doing.” Melting the sugar (putting a tiny bit of hot coffee over the sugar before putting in the ice coffee/dairy/ice/flavor syrup) makes the drink a lot sweeter and gives it a more consistent flavor. So, I pulled up to the window and took a sip while waiting to get my card back. I tasted zero sugar whatsoever. I asked the woman who handed me the drink if there was sugar in it and she said, “Yeah, you wanted it melted, right?” and since there was a car behind me I said yeah and thanked her and left. I figured I’d taste the sugar at some point. I never did. It is impossible that they put sugar in there. I am certain there was no sugar in that drink whatsoever. So my order was rudely acknowledged and then they didn’t even put any sugar in at all. The guy who took my order could be the one who made the drink, since a woman handed it to me, and he was dismissive of me when I asked for the melted sugar, so I bet you he gave me no sugar out of spite. Anyway, you’re probably thinking I have way too much time on my hands to be writing this, but I assure you that if someone is really upset, they can find time to complain! Also I have a pretty easy day today. But yeah, this probably won’t change your thoughts on this Dunkin’ and definitely won’t on Dunkin’ as a whole—but I’ve seen a good Dunkin’ before (NOT the one I worked at), and it’s beautifully managed, and everyone is nice even when it’s busy. This place… it’s crazy—there was literally just me and one other car, and they were acting like I was asking them for ten Boxes o’ Joe. Fin.
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January 2024 by K C
The absolute WORST Dunkin' in Massachusetts, and possibly the entire northeast. The staff is horrendous and possibly illiterate, especially the skinny manager boy. Super rude, super incompetent, and just generally awful at their job and at being a human being. Worse than 0 stars.
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January 2024 by Jomy WeLitx
They always messing up my order , im getting tired of
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January 2024 by Даглы_53 Сиазан
I orders now inside 1 black 1 green tea.! but inside glass different tea. If there's nothing I want, just tell me there's no need to deceive
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November 2023 by Steve G.
Employees were arguing. Food was not cooked long enough. Had to wait at window for 10 plus minutes. Worker then told me to pull aside where she would bring food to me. Waited another 25 minutes parked. Will NEVER be returning to this dunks. Absolutely insane & i never leave reviews.
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September 2023 by Vicki Compton
Staff doesn't listenOrdered black coffee, got cream and sugarOrdered 2 boxes of 25 donut munchkins, told them twice 2 separate orders needed and still got one box of 50
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September 2023 by James Petrone
The restrooms were filthy. No soap in the dispenser and no toilet paper. The staff needs to be trained on cleaning. As a former custodian, it is highly important that all staff is trained not only in what to use for chemicals, but in proper sanitizing of all restrooms. Not to mention there was no supervisor there. You couldn't pay me enough money to step foot in this Dunkin Doughnuts.
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July 2023 by Anthony Chen
I order a sausage egg and chesse and got a bacon egg and chesse
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May 2023 by George
Nice Dunkin location! Friendly staff and clean bathroom.
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April 2023 by Sean H
The females working the drive through around noon time are the rudest people ever. They have zero customer service and I will not be going back. The franchise owners need to reevaluate.
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March 2023 by Google User
Have the same drink a million times and never seen them mess it up so bad. Returned and got it even worse. This after they messed up my second drink and offered that we could keep the wrong drink which we kept as we waited a while too. The guy at the door was at least apologetic but nevertheless this DD has always been the worst I have been to. It’s either due to the management for hiring untrained staff or the staff itself. Hours they are open and availability of things is a whole different sad story as well. Needs some serious overhauling. Hope someone is reading this and will help many people.
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January 2023 by Helen Wilkin
If I could give no stars, I would. The young woman handling the drive thru was the absolute rudest person I have encountered in my entire life. She sighed and grumbled about our order (two coffees, one donut and three munchkins) and then proceeded to give us the wrong munchkins in our bag; we asked for old fashioned so that our dog could have a treat and she put in glazed. We politely asked for her to give us old fashioned and she argued with us that the glazed (clearly covered in sugar) munchkins were old fashioned, grabbed a glazed munchkin to “show us that we’re wrong”, held it next to the one from our bag (they were identical); she then snarled and raised her voice after which we promptly decided to leave since she was such a nasty individual. Our drinks are also SUPER sweet and they were supposed to have sugar free flavoring in them; I’m not surprised since she was incredibly aggressive and treated us like garbage from the beginning. Seriously, Dunkin of North Andover, consider who you hire. If a diabetic ordered an unsweetened drink, they could sue you when people like that purposely give the wrong order because they don’t like what they do and they’re in a foul mood. I will never be going to another Dunkin besides the one I typically go to in North Reading. Good day.
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December 2022 by Michael Camuso
The hours says this Dunks opens at 5am but it does not. Very rude in general, avoid this
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December 2022 by Mo G
Very slow. Literally waited +15 mins. I couldn't just leave because I had placed the order the app and I couldn't cancel it. Was late for work. New management ruined it.
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November 2022 by Mon G
Very slow. Literally waited +15 mins. I couldn't just leave because I had placed the order the app and I couldn't cancel it. Was late for work. New management ruined it.
