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November 2023 by Rina R.
The company cancelled the order and offered refund and sent a link to reorder. instead of refunding they charged my card again. They are dealing in diamond rings, so they scammed thousands. After charging me twice they emailed me a reminder to reorder meaning to pay them for the third time for the same ring. The fact that they were able to charge me without me authorizing it or inputting my credit card means that they KEEP credit card information and they could charge their customers at any time they wish. If they engage in these kind of scamming games, they are not a reputable law following company and I would check if those diamonds are in fact diamonds.
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April 2023 by Niki Zotzman
Have absolutely loved my experience with Melaney Casey and the team!I had the stone from my original engagement ring reset in the threaded ring with halo. This ring is absolutely stunning and the delicate details are done impeccably! I knew this ring required care due to its dainty nature and as someone who is often clumsy and running around after a toddler, it's really held up wonderfully. Two years of having this fine piece of jewelry and i still catch myself staring at the stunner!As a customer from Canada, I sent frequent emails to get updates regarding the status of my ring. The team was quick to respond even with a 4 hour time difference. Upon receiving my ring, I experieced delays due to customs, but their team was so helpful with providing as much information and documentation that was requested.I hope this ring is the first of many pieces from Melanie Casey.
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April 2023 by Bryant Hall
Great ring but wouldn't trust this company with an empty shoebox let alone important jewelry. Very poor communication and organization.Firstly, getting the ring ordered took a very long time because they their response times are very delayed and when I asked to speak with them on the phone, they said that they couldn't do that for another 4-5 days.In order to surprise my now fiancé, I made the very simple request to have the ring be switched from shipping to pick up they told me no problem. A week later me AND my fiancé get an email with the shipping notification that it will be there the next day. Not a huge deal in the grand scheme of things but the surprise was now ruined. I called Melanie Casey and they had lost the ring and had no idea where it was and they thought they'd stopped it from being shipped but now couldn't locate it. Luckily the next day it was delivered. Melanie Casey called me three days later saying they still hadn't located the ring and were going to have to file an insurance claim. They didn't even know that the ring had gone out for shipping!Again, we are incredibly happy with the ring, but communicating with this business was not worth the hassle and they nearly lost our engagement ring. The stress behind working with them is not worth it, go some where else where you can get a great ring and it be a stress free experience.
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March 2023 by Bryant H.
Great ring but wouldn't trust this company with an empty shoebox let alone important jewelry. Very poor communication and organization. Firstly, getting the ring ordered took a very long time because they their response times are very delayed and when I asked to speak with them on the phone, they said that they couldn't do that for another 4-5 days. In order to surprise my now fiancé, I made the very simple request to have the ring be switched from shipping to pick up they told me no problem. A week later me AND my fiancé get an email with the shipping notification that it will be there the next day. Not a huge deal in the grand scheme of things but the surprise was now ruined. I called Melanie Casey and they had lost the ring and had no idea where it was and they thought they'd stopped it from being shipped but now couldn't locate it. Luckily the next day it was delivered. Melanie Casey called me three days later saying they still hadn't located the ring and were going to have to file an insurance claim. They didn't even know that the ring had gone out for shipping! Again, we are incredibly happy with the ring, but communicating with this business was not worth the hassle and they nearly lost our engagement ring. The stress behind working with them is not worth it, go some where else where you can get a great ring and it be a stress free experience.
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March 2023 by D. M.
The diamond interwoven band is so pretty and complements my other rings perfectly! I opted for the 1.5mil upgrade in band thickness which worked out great as well. Customer service was amazing, top notch. They even contacted me when the first delivery attempt was missed (by me). I would recommend this company
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December 2022 by Jay Koontz
She could not have been happier. Thank you so much, Melanie Casey. The Lady Slipper ring is a work of art. The online process, as a ring-ignorant man, was flawless. That diamond is beautiful, too, the way it reflects in the light. I’m so glad you guys exist.
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December 2022 by Tom H.
I bought the oval snowdrift ring and had a mixed experience using Melanie Casey.Pros: love the product and it arrived two weeks ahead of advertised schedule!Cons: company was actually very inflexible and difficult to work with. First of all, they have costume jewelry replicas of all of their products which you can order to try on and see what you like best. When purchasing my ring I asked if it was possible for them to make a second replica of the exact ring I bought (which I would pay for) so my girlfriend could wear it in places where she might not be comfortable with wearing the real thing. I was simply told 'no' with no further discussion. Secondly, after spending a lot of time picking out the perfect diamond I added the ring to my cart and clicked check out. When I did so, the diamond price increased by 60%! I called Melanie Casey and was told they had found a website error which was also causing a lot of inventory to be missing. I asked if They could reserve the diamond for me while the pricing issue was sorted out and was again told 'no.' The diamond sold while I was waiting to see when things would be fixed
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June 2022 by Heather C.
Absolutely OBSESSED with my rings from Melanie Casey! I was engaged for almost 22 months, therefore I had a lot of time to search for my perfect wedding band(s). I kept coming back to MC, especially after researching and learning about how ethical these diamonds are. The options are so unique, and I love the Morse code products for future band ideas. The communication throughout the process was excellent and the order arrived on time. Will be purchasing more bands from here in the future!! Thank you for my PERFECT bands!
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April 2022 by Annr H.
This brand is junk fast fashion jewelry, and severely overpriced for size and quality. I would not recommend, service is terrible and no one answers the phone when you call for assistance with a broken piece. Clearly through the reviews, I am not the only one who has had quality issues with these pieces. Snotty staff thinks their product is novel, it's truly the Pandora of fast fashion rings.
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December 2021 by Deborah K.
Melanie Casey's team is top notch in professionalism and warmth. Responses to questions and adjustments to the ring were fast and friendly. My fiancé and I went in person to their Andover location, and were won over by the beauty, style, and dedication Melanie Casey and her team have to their work. My engagement ring is the most beautiful ring I've ever seen. A timeless classic I look forward to pass down for generations to come. Choosing Melanie Casey for your jewelry needs is one of the best decisions you'll ever make.
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October 2021 by Quinn Etchie
My fiancee proposed with the absolutely stunning Lady Slipper ring and it's even more gorgeous in person. This ring is like nothing I've ever seen - it's timeless, unique, and will be an heirloom for years to come. I've been a fan of Melanie Casey for years and am so lucky now to own one of her creations. We could not be more pleased!
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September 2021 by Jessica Nova
Melanie Casey's jewelry collection is such an inspiration, and, I believe, the ultimate source for tasteful, delicate, whimsical rings. I ordered their navy mini cluster ring to wear for my wedding as a complement to my dress and wedding colors. The band is so dainty and elegant, and the stones are very bright and richly colored. These pictures truly do not do the ring justice; it is a lovely piece!
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September 2021 by Keyasha terry
I got engaged 8/31. The ring is beautiful, and I'm definitely happy with it. I cannot comment on the durability of it yet because it is so new but I do have some concerns with their customer service. I sent my ring to be resized 8/4. It got to them 8/9. Now they clearly say that the timeline of ring resize is 4wks. Really long but okay. So this week makes 4wks, I'm excited expecting to see something about my ring being shipped. Nothing. I call multiple times but no one is ever available to take my call. I reach out online and they are responsive but they then tell me oh it could be another 2 weeks! I have engagement photos planned and NO ONE ever updated me to tell me it was going to be delayed. I had to reach out to them to get answers and now I might lose money for this. I'm thankful for the limited lifetime warranty bc being that the jewelry is delicate I'm sure it will come in handy, but I'm very concerned about how reliable they are in terms of getting things done in a timely manner. Resizing at most jewelers would take maybe 2 weeks if they are backed up but MC is taking 4 and that's not even guaranteed. I'm really frustrated by all this. The customer service lady was really nice and when I asked if she could try to rush it she said she would check. So we'll see what happens there. I definitely hope my ring holds up well because I really don't look forward to dealing with this again.Edit: So I wanted to edit this post and add a few stars back. Shortly, after the owner responded to this review I received word back that my ring would be shipped by Thursday. They actually shipped Wednesday, and I received my ring Friday! It was also resized just like I asked and now fits. Unfortunately is still spins, but I think I'm going to go with a ring guard rather than altering the ring again. T
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September 2021 by Keyasha T.
I got engaged 8/31. The ring is beautiful, and I'm definitely happy with it. I cannot comment on the durability of it yet because it is so new but I do have some concerns with their customer service. I sent my ring to be resized 8/4. It got to them 8/9. Now they clearly say that the timeline of ring resize is 4wks. Really long but okay. So this week makes 4wks, I'm excited expecting to see something about my ring being shipped. Nothing. I call multiple times but no one is ever available to take my call. I reach out online and they are responsive but they then till me oh it could be another 2 weeks! I have engagement photos planned and NO ONE ever updated me to tell me it was going to be delayed. I had to reach out to them to get answers and now I might lose money for this. I'm thankful for the limited lifetime warranty bc being that the jewelry is delicate I'm sure it will come in handy, but I'm very concerned about how reliable they are in terms of getting things done in a timely manner. Resizing at most jewelers would take maybe 2 weeks if they are backed up but MC is taking 4 and that's not even guaranteed. I'm really frustrated by all this. The customer service lady was really nice and when I asked if she could try to rush it she said she would check. So we'll see what happens there. I definitely hope my ring holds up well because I really don't look forward to dealing with this again.
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August 2021 by Kelsey A.
I loved my ring, it was beautiful and I wish I could have worn it forever... However there were a number of quality issues which has resulted in it no longer being in my possession. I don't normally write negative reviews but given the circumstances and, after reading another similar story I thought it was a good idea to share my experience. I received a Melanie Casey Diamond Perspective band for my engagement ring in February 2019. By October one of claws on the smallest diamond snapped off. I returned the ring for repair shortly after, I was told they would fix the ring and return it to me. I received the ring back in Late January, wore it for two weeks and the same thing happened again but this time I lost a diamond. I sent the ring back again and was told they would reset the ring for me. I then proceeded to wear my ring for under 12 months but unfortunately the gold band snapped. I was then told I could get a refund on the faulty ring (but it was lost by Australia Post) so I am left with no ring and no refund. I would be very cautious about purchasing a forever ring from here if you were planning to wear it everyday. I don't sleep, shower, do dishes, garden or in my rings etc, and it still broke on a number of occasions. Please also note that everyone I dealt with at MC was lovely, I am just really upset that I chose to purchase my ring here.
