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June 2023 by Jeanne Abreu
My sweet , gullible , 19 year old son decided to get me a $300 dollar gift card to get my car detailed to this place for Mother’s Day. Pretty generous right! I remember thinking it was an excessive amount to have a car detailed, but nonetheless I was grateful. I proceeded to schedule an appointment after reading up on their detailing packages. First off they don’t just offer inside detailing , which is insane since most people specifically get this service to have the inside cleaned. First red flag, but whatever, it is what it is. So, I own a minivan,pricing packages for the size of this vehicle start at $450, again excessive. So I drop off my car and a few hours after , I get an estimate stating that due to the condition of the vehicle , it would cost me an additional $312. This business expected a total of $612 to clean my car! Outrageous, there is no way I was going to pay this amount to have a car cleaned. So I called and asked what I can have done for the amount of gift card, since they already have $300 of my poor sons money. Mind you, when I asked about just having inside cleaned, Mr. Castro stated it had to be a package deal, but for $325 I can just get the outside of vehicle cleaned. The outside! Lol, I can go through the car wash and get the outside cleaned for a lot less. No thanks . Ridiculous!!! Price gauging at its best. I guess since the business is in North Andover, he feels he can charge these prices. Just horrible. Consumers beware.In response to dismissing my sons intentions, in my post I called him sweet and stated I was grateful. The fact still remains that he was gullible. Admittedly he picked your business based on location, not on research. A costly mistake and valuable lesson. The manner in which I raised him, leaves me without a doubt that my sons intentions were good and honorable. Unlike Mr Castro, who decided he was going to quote an astronomical price , knowing that no one in their right mind would pay that amount, just to get out of putting in some hard work. It’s a minivan that drives four grandkids around constantly, sorry that chips and some goldfish in the carpets were to much for you to handle. Unfortunately I can’t comment on the quality of work of this establishment, but for those prices I would hope no one should expect anything less than spectacular. I just feel bad that in order for my son not to lose his money, he still has to do business with Mr. Castro and his establishment.
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April 2023 by Curtis G.
It took 2 days to get my car done on the weekend. I dropped it off on Saturday at 11am and he wasn't even opened yet. I finally picked it up at 4pm on Sunday and the job was lousy and incomplete. Waste of time and money with a lazy owner!
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July 2022 by Brian Kesecker
Will did a super job on my family's Hyundai Santa Fe Sport and was communicative along the way. He put in extra effort to get out stains from my boys car-seat spills that I did not expect could be removed, but were like-new after his work. He even gave me some pointers to keep my wheels from looking rusty. Five star service for sure!Services: Steam cleaning
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March 2022 by Denise Treacy
My car was covered in bird droppings and tree sap from sitting in my driveway under a large tree. All of this was on the car for several months. Will worked tirelessly to get all of it off, as well as a full interior cleaning (with lots of dog hair!) and it is sparkly clean. Will was very communicative throughout the process and answered all of my questions quickly.Services: Steam cleaning
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February 2022 by Sophia Regan
Will and his team at Pro Auto Detailing were awesome! My car came out sparkling & the inside is as good as new! Will takes his job very seriously and it shows. His team is COVID cautious making this a comfortable place for everyone! He has contactless drop off and pick up not just an option but a standard for all of his clients. I will be returning to Will again and share with friends and family!Service: Auto detailing
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January 2022 by Dorothy Doucette
They were more than wonderful to work with. I am handicapped and dont do car washes n Kevin was so quick to help me out of car n take it thru for me. I always recommend them.
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January 2022 by Charles Kasabula
Will has always done a great job on our cars, is very easy going and friendly and is very meticulous with his work. I highly recommend without hesitation.
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August 2020 by m-ok -
The owner Will is a very honest person and the world would be a much better place if everybody was honest as Will. I messed up applying ceramic coating to my car and wanted to get a quote and time on fixing my mistake. Using text trying to understand the situation Will suggested me method of fixing the issue and it worked. This guy is a rock star!!!
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February 2020 by Michael Kasparian
Did a great job on our Highlander that has had many trips to and on the beach, with multiple dogs!
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September 2019 by Carol Leighton
Great service
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September 2019 by Fahad Zxz
Super clean
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September 2019 by Sherman Sherman
I am new to New England and was in search of a place to take my girlfriend's small SUV to get waxed and buffed. Over the weekend I came across Pro Auto just as you are now and decided that was going to be the place I checked out.
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August 2019 by Michael Garza
Decent car wash and the guys working it are always friendly and do a good job..
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August 2019 by Mark Murphy
Willie always does top quality work
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June 2019 by Denise B.
William was so helpful is accommodating our busy schedule. Car looks and smells like new! A+ We will definitely bring him all our vehicles .
