Rocky’s Ace Hardware is a friendly, locally owned store that is part of a global chain. Customers appreciate the helpful and polite staff who provide personal service, whether assisting with online orders or offering product advice. The store offers a good selection of products and competitive prices, making shopping convenient for neighbors. Staff members often take extra time to demonstrate tools and answer questions, ensuring customers feel supported. While the store is loved for its community presence and helpful service, some mention higher prices and shorter hours compared to larger competitors. Customers also note the store’s limited size and product range, but overall, Rocky’s Ace Hardware is seen as a helpful and welcoming place that values serving its neighborhood.