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March 2024 by Bobby King
Great staff!
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March 2024 by Mary Ellen Leising
Should update their hours on Google! Supposed to be open til 4 pm on Saturday. I pull up at 3 pm and they are closed.
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December 2023 by Jason K
Have always been helpful here! Staff is super pleasant and help me get things packed and shipped in a timely manner among other things I may need such as an Amazon return. Keep up the great work!
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December 2023 by Alex Perry
They're always easy to deal with. One of the better UPS stores I have been to.
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November 2023 by Hadi Wassaf
The guy there is consistently rude with an attitude to the customers including an older lady who was in line ahead of me. You actually have to hustle to get basic information like whether he is going to tape your package etc.
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October 2023 by S C
honestly i agree with the negative comments on one particular employee (dark haired gentleman) who hates it when ppl return amazon packages so he’s 99.9% not pleasant for the most part. dude it’s part of your job as UPS is an authorized drop off and why does it matter it makes them $1. is their job on commission or something. even it is, $1 each return multiplied by how many returns a day is huge. just get another job if you don’t like it. geesh
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August 2023 by Jacopo Bearzatti
Went to drop off an item to get shipped. There was a guy with dark black hair who was extremely rude to myself and other customers in line. one of the customers was a woman who's first language was obviously not english, and this man was VERY rude to her.After she left, he made some comment about her to the next person in line and made a small chuckle. Does UPS really employ people like this?Judging from the comments, many people have the same concerns and issues with this person but the owner doesn't actually appear to do anything about it other than respond back asking "for more details".Maybe the owner is this person? Who knows. Drop your packages off at a different UPS store.
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August 2023 by Myka M
Tried to drop off a package and wasn't able to because they had closed 20 minutes before the posted closing time. Very unprofessional.
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June 2023 by Robert Ross
If you're expecting service with a smile don't go to this place.I'll never go to this store again. I'll be sending any future Amazon returns at Kohls. I see another reviewer calls him Mr. Grumpypants, lol , perfect description.
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May 2023 by Leonidas Dereklis
They wouldn't print a label from the phone and the PC to access the email was 'down'. Basically what many others have said.The 'we can't print shipping labels' by scanning a label from a phone is not convincing at all. If it's true then UPS really needs to fix their software. On a positive note to be fair as other people said the previous older gentleman was really nice and helpful.
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May 2023 by Christian T.
I just received an update that my Amazon return (one of the items in my aforementioned review of this location) did not make it back to the seller and my refund was reversed. There is still one item that is also MIA. Both of these were returned to the UPS store on 114 in North Andover. Heads up to all who are considering patronizing this location.
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April 2023 by Barbara W.
I enjoyed my experience at this store! Mike is great! So helpful & kind. Looking forward to stopping by this UPS more often.
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March 2023 by Genesis Moreno
Joseph treated me amazing! Great person to have as the face of your store! God bless you and keep you positive.
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March 2023 by Betty Pogor
The dark haired person I see there now instead of Mike is a grouch. Unfriendly and abrupt. Need to find a better drop off location. Very unprofessional.
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January 2023 by Alex M.
I only live a couple of minutes from this location and I used to come here frequently. Mike is the best employee here and is really nice. But then when they hired the dark haired guy, this location became miserable. He's incredibly rude and miserable whenever you give him an Amazon return package. He becomes really pissed of and makes you really uncomfortable. I now always drive the extra 5 minutes and a few miles to go to the Andover UPS location on Bartlet Street, because those guys are always nice and helpful. Stay away from this location if you can avoid it!
