March 2023 by Kenny D.
I have been with BoA for decades, and I have always had a great experience. In fact, I am currently a preferred client given how much of my financial assets they hold, including a fairly new mortgage and a Merril account. Today was the first real disappointment. As a fairly new resident in North Attleboro I was happy to see a BoA right down the road from me. I stopped in today because tomorrow I have to go to Pennsylvania to sell my other house and close out the relocation that brought me from PA to MA. My wife and I arrived and were told to wait there for a minute to get checked in. We stood around for about 15 minutes before finally having someone come and ask what we needed. When we said we needed forms notarized (for the closing) they told us we had to come back two days later because we didn't have an appointment. Unfortunately the time we spent there meant the town hall office also closed before we could get to them too. This meant going to a UPS store and spending $40 because the bank we have been loyal to for probably 20 years couldn't give us 5 minutes of there time to notarize a few documents. How very disappointing!!!
