Geek Squad
Hours:
1337 S Washington St, North Attleborough MA 02760 Hours
About Geek Squad
Geek Squad provides computer and phone repair services with mixed results. Experiences can be a 50/50 situation. Some customers report efficient service, such as a prompt check-in for an iPhone screen replacement that was completed within two hours, describing the process as an easy drop-off and pick-up. Others highlight extremely helpful and patient technicians who troubleshoot issues for over an hour, successfully backing up photos to avoid a pricey repair and ultimately saving the day. These technicians are described as super helpful, very patient, and understanding. However, other experiences are less positive. One customer reported an appointment being canceled after a phone agent incorrectly claimed a CPU cooler was not a real part, requiring the customer to confirm the part's existence with another store employee and bring the situation to a manager's attention. In another instance, a different Best Buy location could not perform a repair due to a lack of trained technicians, which was an inconvenience. Overall, while some encounters are highly satisfactory with great prices and successful outcomes, service quality and knowledge can vary significantly between locations and individual agents.
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- North Attleborough, Massachusetts
