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November 2023 by JLynn C.
I think this mall is pretty decent. Unfortunate that there's so many empty spaces within the mall that could be utilized as great stores but it is what it is. Overall it has a lot of my favorite stores - Macy's, VS,Pink,B+bw, Hollister, Rue 21 etc. The mall itself is pretty clean inside, you can easily kill a few hours shopping and it's also a good workout as far as how much walking you can do from end to end and on 3 floors. Not much of a food court but that doesn't matter considering how many restaurants & food places are on that road. I think it's a convenient mall and will definitely continue to shop there
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June 2023 by Peggy F.
Went to look at a chair I've seen online. I don't live nearby and had never been to that mall before. Jumped off the highway and Macy's was right there. Parked, went it, tried on some perfume. Escalator out of order so I headed toward the elevator. Only then did I learn furniture (and men's wear) were at the north end of the mall, and then gave a URL if I needed a map. I went back to the car and drove around - the wrong way apparently - but only saw the second building when I got back on the road. Folks, how about a sign on the entrance door saying what is carried there or at least say furniture is at the other end of the mall, and use an arrow pointing that way. I don't have much energy and just drove home. Basic customer service fail.
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October 2022 by Vincent L.
This is one of the anchor stores that's managing to keep the Emerald Square mall alive. Unlike the rest of the mall, which is literally decaying before your eyes, this particular store is in decent condition, even if there obviously hasn't been much capital investment over the last 10-20 years. Cosmetics dominate the ground floor while the upper floor has ho-hum fashions, with in-house brands prominently featured. Note that men's items have a separate store of their own here at the mall. Between the two, this is one of the few things worth browsing at this mall that's barely hanging on by a thread.
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December 2021 by Kimber K.
I have always shopped at and loved Macy's. My most recent visits, you can't find an open register, when I do, it's a complete mess, very unorganized registers, 80% of the cashiers barely say hello. Very disappointed
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November 2021 by Scott P.
The problem with Macy's generally is their policy of scanning a return code on virtually all merchandise purchases. While in theory this makes sense, in reality it adds precious time and manual labor to the per customer transaction, resulting in longer wait times at the lines. I dare any senior executive to go to any Macy's on Black Friday and witness how this policy breaks down in reality as the transaction time is 2Xs per customer. My advice: during the holidays, ditch this policy and rely only on receipts for returns. Another free tip: have a dedicated register for all returns on Black Friday and force the inconsiderates who could return merchandise on other days to wait in line.
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November 2021 by Theodore H.
Have not been out shopping in over 2 years and maybe I should of waited for 2 more years. The Emerald Square mall is a graveyard. Every other store is gone. It is the past and should stay there. I grew up with Macy's and once loved going there. The salesperson could not tell us anything about our purchases. One item required a key to remove it from the case. She did not have it. There were no boxes for Christmas clothes. We spent $400 dollars to have are purchases stuffed in what looked like garbage bags. The shelves were so empty. We walked the floor 4 times to find a cashier. All of the lines were short with the same 3 people. We walked around again the line never changed. They literally could not move the line. Sad and depressing. Lesson learned. Back to Amazon.
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May 2021 by Gerald M.
No stock no selection. Just close already. Why stay open if you have limited selection limited sizes and limited staff. Shut the lights, close the doors and go home. Save us all the aggravation of going there and wasting our time just to be disappointed.
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April 2021 by Liz Forsythe
Waited in line for a half hour because they only had one cashier on a Saturday afternoon only to find out that the coupon I got for my birthday isn’t valid for what I was going to buy.
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January 2021 by Laura Lynskey McGillis
Pahkin in the back is the best!
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January 2021 by Matthew L.
Like this mall that this is housed in, this Macy's is horrendous and needs to close. Not only is it a ghost town and has no stock, it is a shell of its former self and just a sad state of affairs. It is separated into two locations, woman's which is a crazy three floor spot and then home and men which is two floors and empty. There are no sales people to be seen and the place is a dump. Close this location down please and do us all a favor.
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November 2020 by Noelle G.
I am very mindful, that during these times stress levels are high. However I have never had a more uncomfortable transaction experience in my life. I purchased a coat online. I went in store to return the coat, my size wasn't in store. The coat was purchased with merchandise credit and cash. Susan, the clerk helping me may have been confused with the transaction, because she charged my card again, when ordering the coat, rather than making it an even exchange. I politely pointed this out to her, she raised her voice, told me I was wrong, and the transaction was correct. I asked to speak to a supervisor. Her coworker saved my day (Jean) and said it could be fixed. Totally repulsed by this customer service. Will absolutely rethink any Macys purchases
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October 2020 by Jen B.
If the staff paid more attention to the customers and less time talking to each other, they would make sales!! My mother and both tried interacting with the two woman in bedding on 10/21/2020 @ 4pm and they were much to busy talking to each other. When we both tried on separate occasions and then together to get help from them. We were blown off!! We just left frustrated and empty handed. This is not acceptable behavior for customer service, especially Macy's!!
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July 2020 by Jasmin G.
This Macy's needs some improvement but overall I do enjoy coming here, after I mentally prepare myself for the racks of mess I'm about to look through. This is just like any other Macy's, 3 floors with a variety of brands and shoes, clothes, jewelry, sunglasses and etc etc! The shoe section could have more selections of brands, but the associates In this area are always so nice. I don't usually shop the floors in this Macy's besides the third floor which is Macy's backstage. Here's some details;*Mess*Deals *No helpful employees.I really do love backstage because I always find amazing deals, I mean serious deals. For example my last visit I found clothing for $1.97! But warning the racks and whole area is a mess you can tell they don't upkeep with it, I mean how can you once it hits a certain point of craziness. I can never find a helpful employee up in this area, and there's usually only 1 person at the register at all times. I give 3 stars because of the deals and because I do see much potential.
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March 2020 by Robin Beth
HELP ! I can not reach a live person. I understand there is corona virus scare. How does this massive company 1. doesn't have directive on their home page stating how customers can get assistance via phone? How is there no customer service reps working from home ? I have a return and can't do it. I have a small window to return it. Nothing is at the main customer service phone number either stating anything! I called three times picking three different options in hopes to speak to a live person and instead i get auto hung up on!! Not happy. I am regular customer.
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December 2019 by Anarlie M.
Had issue buying pair of jeans with no help employees were barely to be found fir 35 minutEs . Complained to executive officer . Even though they not connected in the mall . Really disappointed since I'm ex employee . X mas rush was suppose be but seemed empty . Emerald mall doesn't seem to be cleaned or really busy any mote they losing the franchise stores to local Shops who are t that competitive
