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March 2024 by Betsy M.
Terrible customer service - no one is in the office and they stroll in after you wait a long time, even though they saw you park at customer parking, and when they do arrive they are rude and snarky and sarcastic. I will go to another branch from now on.
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February 2024 by Mia Pacheco
I just want to say I am absolutely disgusted with the service we received from UHaul. They wasted hours of our time and offered absolutely no assistance despite doing so. I made a reservation online a WEEK in advance. I noticed Tuesday my reservation was not on the app anymore. I called the 800 number for clarification and the woman I spoke to said my reservation was canceled because the North Attleboro location couldn't reach me. I didn't understand why there was an issue as I received every text and email after making the initial reservation, but regardless I reconfirmed my contact information and she uncanceled my reservation. I could then see it on the app and it was confirmed so I thought we were all set. My husband and I both work so using the self service pick up was really our only option. We come to pick up our original reservation for a 20' truck at the North Attleboro MA location and find that our truck was not available. We NEVER received a call or email from this location or UHaul to let us know there was an issue with our reservation. We AGAIN call the 800 number,now at 9 PM and spend 40 minutes with a woman trying to "fix" the reservation. Apparently, the Android app has been letting people book one way trucks that are not available for self service. She offered a free upgrade for us which we didn't ask for but appreciated. When she needed the manager's permission for this, suddenly this was an issue. No upgrades on one way trips. So we say thats fine, we'll bring it back to N Attleboro. Now that is not even an option. At this point we would take any option. She sends us from North Attleboro to the Attleboro location. Once we get there, there are no longer any trucks available at all. We waste another 20 minutes while she tries to find something for us. She says there is a 26' truck in the Douglas location that we can have for a one way trip. As this would be a 30 minute drive, I confirmed she needed NOTHING else from us but a license. We get there and of course, there is an issue. We get our photos to upload and it now wants us to give two contacts for them to call. We made it clear it was 11 PM here now. We have a different woman call us and she told us over the phone that after receiving the license they needed two forms of ID verification. She said there were different factors as to why they needed different ID verification after seeing the pictures and the license but would not specify why or what those factors were. Strange to me how after seeing my husband is Hispanic they suddenly needed all this extra contact information. We asked if there was anything else we could do given the situation and she just said no without explanation as to what was wrong with his identification. She said the self service portal just prompts you for that, but I don't understand how nobody else nor any communication I received from UHaul for the whole week mentioned we would need this. How many people are available to be called at 11PM or why would I have a copy of my lease with me on my way to UHaul? This feels like things they should ask for when you first set up your reservation. Also, there was a completely random phone number they linked to my account which prevented us from logging into the website on our phones despite all the texts I received throughout the duration of all the calls we made going to my actual phone number. I am appalled at the disregard for our time. My husband and I wasted hours just trying to pick up a truck we were willing to pay extra for just to get it over with.
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January 2024 by Nate Norris
Bought a truck from them yearsssss ago, ran well and got a fine deal. Have to say my recent experience was just as good, there isn't much to say, but when you can have a regular conversation with people it makes the experience better. Thanks again
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December 2023 by Jim Neville
Great rrantal experience
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September 2023 by Michaela Goodman
Lovely! I named the truck Reginald and we had a lovely time together
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September 2023 by amanda Harvey
Fantastic folks over here. Came for a hitch install and the back up vehicle broke down. Folk in north attleboro went above and beyond to try to help all while helping customers with flood damage and getting our hitch installed. If your looking for a uhaul full of great people this is the place to be.
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August 2023 by Sarah
The online rental process was smooth; when I arrived to pick up a truck, it was ready to go. The salesman provided valuable info throughout the process.The only issue I had was figuring out how to read the gas gauge—I did not see the needle move as I pumped the gas. The gas gauge looked very close to the 3/4 mark to begin with, but it didn’t look as if it had moved. As a result, I put in 8.15 g of gas for a total of $30.18. If I put $30.18 in my own car-it would have filled the tank! I would suggest providing a visual for customers to use as a guide. (mainly to help determine #of gallons to put in).I will know what to do next time I need to rent a truck!Thank you!
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August 2023 by David Payson
Reserved trailer rental on-line and upon arrival realized that it was too big for what I needed. Staff was outside waiting and noticed that my trailer hitch needed to be adjusted and did so very quickly. Once I explained to him about the trailer being too big, was able to switch to smaller trailer. Staff went over everything about towing a trailer and was very polite and respectful.
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August 2023 by Kayla Zerva
Poor experience. Gave me a vehicle that they fully knew wasn’t great. Said they wanted it fixed before but the company denied the claim. I will not rent from this location in North Attleboro again
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March 2023 by Jay Charron
Guy filled my propane two weeks ago on my rv after ripping it back and fourth to make sure it was secure. Go again today he rips it all around again with force and then denies a refill after crying to his manager . Very rude and not professional.CAMPERS stay away
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February 2023 by carla raposo
Very disappointing. We were 4 hours after it was due and so was charged for another day without credit. Then we over filled gas adding a quarter more and again no type of credit. Here's the kicker I was still charged to pay 11 dollars. So with both things profiting the company and no credit type of credit given. Never again will I be using this company.
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October 2022 by Ally Mono
Great experience with this company and was able to do everything online
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April 2022 by Matthew Small
Did not fill 100 lb gas tanks. Offered to help me find a place. Suggested that you need a specific license great customer service
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February 2022 by B ROUG
Went to U-Haul to look at a tow dolly advertised for sale. Sean the General Mgr showed me one in great shape but when I went to pick it up 2 days later they tried to give me an old piece of junk! Bait and switch! BEWARE!
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February 2022 by Evan Patch
Well worth mentioning thar attention to detail and a patient, yet winning mindset is found in the employees working here, a must check out for stable, well rounded stress-free renting and customer service. 5 stars
