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“SmartFix is excellent and professional! Our son's tablet is almost 3 years old. The screen cracked. We were concerned it could not be fixed. SmartFix fixed it in two days, for a much less expensive price than a new tablet. We hope the need will not arise again, but if it does, we're happy to know a reasonable, reliable place for repair.”
“Excellent Support from Dominic at the Apple Store – Solomon Pond Mall
I want to give a big thank you to Dominic at the Apple Store in Solomon Pond Mall (Marlborough, MA) for his outstanding service on the evening of October 4th, 2025.
Around 7 PM, I came in with my brother after struggling to access my MacBook. I had attempted a reset and entered recovery mode, but couldn’t remember my password and was completely stuck. Dominic stepped in right away and made the entire process smooth and stress-free.
He was incredibly professional, patient, and clear in walking me through the steps to regain access. What really stood out was how calmly he explained everything—not just to fix the issue in the moment, but to help me understand what to do if it ever happened again. His knowledge and demeanor made a frustrating situation feel manageable.
I highly recommend this Apple Store location—and especially Dominic—to anyone in the area. With the busy holiday season approaching, it's reassuring to know there are team members like Dominic who truly care about delivering excellent customer service.
Thanks again, Dominic, for your help and kindness!”
Computers
Computers
Computers
Computers
“I brought my grandson’s gaming laptop, which had a hard drive failure that the manufacturer wouldn’t cover, to them and they said it would be no problem to fix. We were given choice of drives. It was ordered, windows installed and all updates applied all within 3 days at a very reasonable price. They did great work and it was a great experience.”