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January 2024 by Di Cullen
I had a short fused notary need. Gino Ngallopi, the bank manger was excellent. There were 3 people out sick so he was covering for all areas of the bank and yet greeted me with a friendly smile and demeanor. He is very knowledgeable and helped ensure the notary for something in California would be properly handled out of Massachusetts. Even with the pressure of being understaffed he took the time needed to handle the situation beautifully. I highly recommend him and the North Reading branch.
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December 2023 by Donny Berlin
Terrible customer service , one of the worst banking locations i’ve been to in my entire life , front desk lady was extremely rude and none of there machines worked .
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November 2023 by Melinda Odegard
I love the bank and locations and great access to my money so great
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June 2023 by Majid ALG
Great and quick serviceHelpful staff
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May 2023 by dante bertoli
Great bank, helpful staff, if your a student I highly recommend this bank. Very little fees and very user friendly online
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December 2022 by Kim L.
This bank doesn't have any late hours the ATM's never work i can't get to my money when i need it this happens way to often some people work 7-4 it would be nice to access my money.
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September 2022 by dee w
Not helpful at all with fraud charge
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July 2022 by JOSH S
Lola the bank manager here is a great and understanding person. Thank you sweetheart
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February 2022 by Bing Wang
Great service! I had some issue with one online bill payment. Daniela at the branch solved it for me with care and skill
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July 2021 by Bob Grady
North Redding ma branch. Very friendly and helpful staff
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June 2021 by Toby R
If you need help or guidance talk to Luis Ciriaco. Stand up guy, professional.
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November 2018 by Sheila Lawrence
I have three small children and having to go in now is so inconvenient that I will bank elsewhere. There are many reasons why going in could be difficult someone, from small children to a disability. I think it was totally inconsiderate for them to do away with the drive-through.
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April 2017 by Brandon K.
Citizens is a great place to bank with. They are organized, have tons of branches throughout the Boston area, and are open late due to the amount of branches located inside Stop&Shop supermarkets throughout the Boston area (as well as a few select Shaw's stores). This branch is located in the RK Plaza on Route 28 in North Reading. It has an indoor ATM (very convenient in rain or tornado (ha!) circumstances), a drive thru (my fav!), and an inside place to make deposits or withdrawals. They have a HUGE canister of lollipops and a decent amount of tellers especially during the Noon time of day. They aren't the fastest, but with the more than enough amount of staff this place moves like clockwork. Drive thru is also convenient, but sometimes has a long line and the speaker isn't that great (believe me, I've used it....) All in all, it's a decent bank, and one of the better Citizens Bank branches I've been to. I come to this location annually, and it never disappoints.
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December 2012 by Kris Girrell
I find it amazing that with all of the customers that stop at this site, they always know me by name and treat me as the only customer!
