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November 2021 by vila schirmer
This place horrible customer serviceSupposed to be open when I get there was closeNever rent from this place.
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September 2021 by David R
TLDR: inspect and verify everything yourself or you may be overcharged and treated rudely.For uhaul rentals be careful, the employee working here makes mistakes and overcharges, but will not admit any errors and refuses to correct anything. I should have been tipped off by the fact that she was listening to voicemails (out loud) when I walked in and half were customers complaining of being overcharged, but I didn't realize she might be the problem at the time.She was friendly initially and handed me the keys and said I was good to go and that I could leave the keys in the dropbox when I returned it that night (as opposed to using the app) because she'd be renting out to someone else in the morning and would personally check the truck in. Luckily I had the impression I should snap a photo of the odometer as I was driving away. I returned 5 minutes before closing time but she was gone already so I tried to use the app to complete the return, but it was buggy and didn't work. I thought it was no big deal, so I dropped the keys in the box as instructed.Next day, my bill was nearly triple what I anticipated because they charged me a fee for putting the key in the drop box (no mention of that fee up front) and 42 extra miles of driving, about triple my actual miles. I called and the same employee read me the odometer reading she entered as my starting number and it was off by a digit (ending in 004 instead of 040). Despite my photographic proof, she would not admit she could have made an error and refused to reverse any incorrect charges, and was very rude about it. Unfortunate experience, underscores the need to personally check and document everything and not just trust the employee. I was disappointed by the poor service and communication.Fortunately Uhaul's corporate customer service was responsive, reviewed my photo, and reversed the charges.
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October 2020 by Linda Neubauer
Beware the details. Overall, the experience was fine. It's not too far off of 93, easy to find, and the people were friendly. We were late bringing the van back because of unexpected moving delays and called the Go-UHaul phone number to extend our time. They told us it was no problem and to use the website to return the van because the office would be closed. So, we followed the website's instructions, but there was nothing about where to leave the key. We ended up locking the key in the van because we didn't know what else to do with it. Apparently, there's a drop box that we knew nothing about. And apparently, this U-Haul office didn't have a spare key for their van. So, they told us we had to pay to have a locksmith go unlock the van.But, shouldn't a U-Haul dealer have spare keys to the vehicles they rent? This seems pretty basic. If they lost the spare key, then they should have paid for the locksmith, right?For our next move in the area, we will find another U-Haul dealer. I don't trust this dealer and wouldn't recommend them to anyone else.
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August 2020 by Adam Jones
Do not expect this store to be open for hours posted on Uhaul website, google maps, or recorded message.I set up a reservation online and completed all the paperwork and the payment. All they had to do was literally hand me the keys so I could leave. My reservation time was for 11:30, but I wasn't able to make it until 11:55. They close at 12, so I understand this is cutting it close, but I am a strong believer that your hours should actually mean what you say.Anyway, the store was completely closed up and no answer on the phone number posted at the front door.Called uhaul again and they confirmed the correct hours and said that there wasn't another truck I could rent anywhere within an hour drive. I had three other people who set this day aside to help me out. I felt incredibly annoyed that this location has totally put out all 4 of us.I will not be renting from this place again.
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November 2012 by Reid Highes
I found the staff and the building to be exceptional. The office hours are accomodating - they are open six days per week. If the staff is not available when you get there, they are also available to make an appointment and be there for me. The self storage facility is availble 6:00 a.m. to 10:00 p.m. seven days per week. You can't ask for more than that - especially, since I have to get in there most of the time closer to 10 p.m. The office worker was very nice and helpful as well as the owner who gave me a tour of the building. Both have been there every time I needed some. They also have a forwarding number, after hours, which is answered 24/7. I liked that you didn't need any personnel there to access your self storage, since they have a very secure key pad access system in the back that I was soley responsible for and didn't need anyone to let me in. And, when I wanted to move out, I simply called and gave my notice and an email receipt was in my mailbox pronto! Their policy is clearly stated when I moved in and signed a contract indicating that I would be PRORATED on the way in, but if I moved out early, I was responsible for the entire month. After shopping around, all local self storage place have the same policy. I would highly recommend the office workers, the facility and the UHAUL rental service.
