The AT&T Store in Northampton provides phones, tablets, smartwatches, and connected devices, along with wireless data plans for every need, including prepaid plans and unlimited data plans with nationwide 5G service. Reviews consistently highlight excellent customer service from a team described as honest, sincere, caring, considerate, patient, friendly, kind, and helpful. Staff members provide clear explanations, thoughtful support, and take their time to ensure a smooth process, making customers feel welcomed and never rushed. Multiple reviewers call it the best store experience ever, the best in western Massachusetts, and far superior to other corporate stores. Customers report feeling super happy with the service, noting pleasant and positive experiences that include saving money and receiving phenomenal support.
My five-star review is mainly due to the great service and help provided by AT&T associate Naydeliz R. She was fantastic! Answered all my questions and set up my new iphone as well. Excellent.
July 2024
Great service and knowledge, good selection of options available
April 2024
The salesman was very knowledgeable about the choices for me and executing the process to replace my phone.