AT&T Store

Most Recent Comments

• July 2024 by Bill S
  My five-star review is mainly due to the great service and help provided by AT&T associate Naydeliz R. She was fantastic! Answered all my questions and set up my new iphone as well. Excellent.
• July 2024 by Bruce Guyette
  Great service and knowledge, good selection of options available
• June 2024 by Casey Adams
  The customer service at this store is very poor. Just one example of many- Staff told us to add a phone line that we didn't need to 'make our plan cheaper' and then added this line as a 'premium line' that's more expensive. Very long wait times on the phone, and after being on hold I was disconnected several times during hold music. Very un-helpful staff just trying to make profit at the expense of their customers.
• April 2024 by Mark Feldman
  The salesman was very knowledgeable about the choices for me and executing the process to replace my phone.
• March 2024 by Christine Bielak
  I was a Verizon customer for eons...it had the best coverage around until they started losing towers faster than people change their underwear!
  
  I decided to check out AT&T. I mean, it probably wouldn't be any worse than the service at Verizon.
  
  I was happily surprised to find that it was far superior AND I was going to save $100 a month on all my lines! Scott and Nick at the Northampton location were patient and friendly; spending a decent amount of time with me getting all the i's dotted an t's crossed.
  
  I'm super happy with my new service!
  
  Thanks guys!!
• March 2024 by Driee “DrieeMariee” Marie
  Great service, fast and polite, nice and tight.
• March 2024 by Jane Mogelinski
  Great customer service
• March 2024 by Johanna Brackney
  Stopped by the store with a problem. The solution was to add a line. Great except the employee who was there never completed setting up the phone.
  I’m done with this ATT store. They are horrible.
• March 2024 by Matt Vittorelli
  As an AT&T customer for over two decades, I've always been willing to overlook occasional lapses in customer service, recognizing that everyone can have a bad day. However, after several disappointing encounters at this particular store, I find it necessary to express my concerns more strongly, especially as these experiences have led me to decide to switch to Verizon.
  
  During my latest visit, the lack of helpfulness from the staff was particularly striking. I was seeking assistance, only to be met with responses like "we don't make the policies here" and "you only pay for support with your service, not your phone." Such remarks not only failed to address my concerns but also left me questioning the value of the support I'm entitled to as part of my service.
  
  This isn't an isolated incident. A few months ago, an attempt by my partner to add her service to my line was outright rejected with the explanation that it couldn't be done, despite another store in Hadley, MA, accomplishing this with ease and excellent customer support shortly after. This inconsistency in service quality is concerning and suggests a deeper issue at the Northampton AT&T store.
  
  I understand the challenges of customer service, and I usually avoid going to the store unless absolutely necessary. However, when even local repair shops echo the frustrations I've experienced, it's clear that there's a widespread recognition of the issues at this location. It's disappointing, as I've always preferred to resolve issues amicably and remain with a provider I've been loyal to for so long.
  
  Unfortunately, the cumulative effect of these negative experiences has led me to the decision to switch to Verizon. I hope this feedback serves as a constructive critique, highlighting significant areas for improvement.
• January 2024 by Stacey Jenkins
  I have been a loyal AT&T wireless customer for 20 years.During a recent visit to this store, I was given incorrect information when I asked a specific question before upgrading my daughter's phone before her semester abroad. I asked again and again during our visit to confirm that we were making the right choice. I even called back the next week to re-check what I was told. Now, she is in Italy with no ability to get the local number she is required to have.When I went back in to try to solve this problem yesterday, another employee told the person to whom I was talking that he was wrong - and what I had been told over and was was indeed, incorrect.Their solution to this problem was have me mail my daughter an old phone, which likely would never arrive in Italy. I literally didn't even get an apology.I am happy to update this review if I find that this location is willing to help provide a reasonable fix to the issue they have created.
• December 2023 by Gentle Nomad
  Best cell phone store experience ever. Excellent customer service from a team that is honest, sincere, and caring / considerate. Honestly the crew that works here is 6 stars!
• November 2023 by Rita Thibodeau
  Excellent service, knowledgeable staff, efficient service
• November 2023 by Ann Biddle
  Scott at the NOHO store was phenomenal and provided excellent and thoughtful support! Our experience was very positive and I am grateful to have received such excellent service! Thank you Scott!
• November 2023 by Jeffrey Zesiger
  Nick made the process of upgrading to a new phone as smooth as possible. Very kind and patient.
• November 2023 by A W
  I went in a few months ago to upgrade my phone and they added a third number to my account without telling me and I am stuck paying for. Not the first problem I’ve had here.