Genesis of Northampton provides a great and pleasant experience for car buyers, making the process smooth, simple, and enjoyable. Customers describe the team as helpful, kind, professional, responsive, and thorough. The staff is not pushy, making clients feel comfortable, relaxed, and never rushed. They are knowledgeable, patient, and welcome questions and visits, exemplifying good customer service. The team works seamlessly together, with members stepping in to assist one another. They are calm, personable, and go above and beyond, even staying after closing or coming in on a day off to ensure a deal goes smoothly. The business and financial managers also help make the entire process, including paperwork, pleasant and easy. Good communication is maintained throughout, and any hiccups are made right. Customers feel taken care of from the moment they step in and leave beyond happy with their purchase, highly recommending the dealership.
I purchased a GV 70 from Elijah and I was impressed with his knowledge and all of the features. He worked with Me to keep the price down and always returned my messages promptly. The finance with Anissa Made it easier to go through the process. She knew her job and was efficient. Very happy with my purchase the car is... read full comment
June 2025
Their service department significantly improved this year, recording a video explaining vehicle details, actively providing feedback on issues, and offering valet service within a couple of days. Great work
April 2025
I worked with Elijah to get my car, and the process was incredibly smooth. He was very helpful and our interactions were always great. He went above and beyond and I would recommend this dealership to anyone.
