-
January 2024 by cynthia sullivan
The UMassFive College Federal Credit Union has always employed people who've been professional, courteous and knowledgeable. It has been such a pleasure to do business with each and every person with whom I've come into contact and done financial transactions. I've walked out of there thinking I'd like some way to acknowledge that, and, this is it. I would give them 5 stars, they are the BEST.
-
January 2024 by TS Barut
Aura was super helpful and patient with me when I had to close and reopen my account. Very appreciative of the staff!
-
December 2023 by Erica
I met with Tricia at the Northampton branch and could not be more pleased with the experience. I was able to ask any questions I had freely, discuss multiple loan options to consider and she was extremely informative and knowledgeable. Thanks!
-
December 2023 by Yvonne Ting
Emily provided excellent assistance and demonstrated extensive knowledge. She successfully helped me set up the required account.
-
December 2023 by Emily Toro-Mattoon
About a year ago when I moved my bank over to umass five I also moved my vehicle loan there and had a great experience switching everything over. Now, I am trading that vehicle in had a good experience with the loans department. They were aware I needed my bank check today at lunch. Lunch break came and I didn’t hear back from the rep I was working with all week. I emailed, called, left voicemails multiple times. I was very frustrated to say the least. I got to the branch and as James came from lunch break he had the challenge of getting all of my paperwork together and getting me my check in 15 minutes. He worked with underwriting, got my paperwork done, turned out my rep had internet issues at home. He successfully got the job done in 20 minutes for me. I am so appreciative of James, every time I go to the branch which isn’t very often he remembers my name, says hello, and is always so happy. Thank you James for saving my day!! I appreciate you & all your help always.
-
October 2023 by Mary Yun
This was the best in-person bank experience I've ever had. Tricia was thorough, professional and equally personable.
-
October 2023 by Yvonne D.
THE WORST BANK EVER! I would never travel with using them again. If you want to get stranded even after putting travel accommodations on your card a week before leaving and confirming them the day of travel. unbelievable and UNETHICAL!!!!!!!!
-
September 2023 by Lynn Johnson
I recently opened an account with 5 College and I am DELIGHTED!Aura Suarez and Tiffany Fitzgerald are the smartest, kindest, and most professional bankers I have ever dealt with. Join now!I had more questions a few days later and was once again delighted with the serive I received. Great team of people.
-
September 2023 by Susan ONeill
I've been very pleased with the prompt and efficient service you've offered with my app for home improvement loan and opening a checking acct. Your staff are helpful and friendly. Thank you.
-
September 2023 by justin allen
the staff was very professional, helpfull, friendly, and answered any questions that I had. I had a pleasant experience. No complaints here
-
August 2023 by Hans Johnston
Tricia was excellent and *helped me* correct my math. :)
-
August 2023 by Seanna Isaacs
Long time member of this credit union and then I got fed up with their fees and switched to Capital One. UMassFive has rude staff that are unwilling to help and charges fees for everything even on unauthorized charges! Wait times to reach staff are always long and this credit union does not care about its members. Its about as bad as regular banks these days. Used to recommend them to everyone and now I dread anything to do with this place. Changing to Capital One was the best banking decision I've made. Absolutely ZERO fees so our money stays our money. Do not recommend UmassFive.
-
August 2023 by Rebeca Torres-Rose
We went in to join the credit union and were helped by Tricia who was very friendly and explained everything to us. Bonus: Rich, the President and CEO, stopped by with a bagful of local corn and gave us 4 ears to take home. All in all a sweet welcome.
-
August 2023 by Eric Rose
Efficient, informative, and a great sense of community. I am glad we opened accounts there.
-
August 2023 by Sam garofalo
So far I have dealt directly with two of you employees for things bigger than making a withdrawal. Tricia has been helping me lately and like Matt eddy she is wonderfully helpful and beside all of the help she has given in my business transitions she is also kind enough to listen attentively to my rambling on ways lol. ?
