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October 2023 by Minerva Tavarez
Very professional and friendly.
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August 2023 by Brian Main
Great visit with my optometrist, she listened to what I had to say and made recommendations based on those comments. She provided me with trial lenses to see if they could improve my daily life.
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July 2023 by Daniel Reid
My wife went here for an eye exam. Everyone was very helpful and professional. After the eye exam a man helped us look for frames that would work well for my wife's prescription. He wasn't pushy at all and encouraged us to shop around, even giving us the dimensions of the frames we should look for.
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July 2023 by Sanjay Devganiya
Careless in store customer service. Pull out the entire products stock in store and selling high quality for pickup orders, and don't want to sell ppl who are in store.
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April 2023 by dennis twomey
I just bought (April 1st) a pair of prescription sunglasses from BJ's Optical Northboro from Sandy. Last year (March 2022) I bought a pair of prescription glasses from Freddie. Both experiences were excellent from every aspect. Both people are outstanding professionals in their field. After a friendly welcome they show you the frames and give you free rein to try as many as you like. The selection is stylish and good and the prices are marked right on the frame. There's no pressure to buy anything. They help I you if you need it including making a recommendation if you can't decide (like me). You can photograph the frames and decide later or purchase. All the prices are right there on the counter so everything is very transparent which I like. Both Sandy and Freddie are easy to talk to and helpful. They know you are making a big purchase. But if you shop around you'll find these to be priced very reasonably. Each of my glasses came to around $420 with progressive lenses and all the extras. Its hard to justify spending $900 or more at Lenscrafters.I would recommend them highly and will continue to go to them.
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April 2023 by Dennis T.
I just bought (April 1st) a pair of prescription sunglasses from BJ's Optical Northboro from Sandy. Last year (March 2022) I bought a pair of prescription glasses from Freddie. Both experiences were excellent from every aspect. Both people are outstanding professionals in their field. After a friendly welcome they show you the frames and give you free rein to try as many as you like. The selection is stylish and good and the prices are marked right on the frame. There's no pressure to buy anything. They help I you if you need it including making a recommendation if you can't decide (like me). You can photograph the frames and decide later or purchase. All the prices are right there on the counter so everything is very transparent which I like. Both Sandy and Freddie are easy to talk to and helpful. They know you are making a big purchase. But if you shop around you'll find these to be priced very reasonably. Each of my glasses came to around $420 with progressive lenses and all the extras. Its hard to justify spending $900 or more at Lenscrafters. I would recommend them highly and will continue to go to them.
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September 2022 by Eric Yang
Great service and very professional!Yang
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June 2022 by Sara C.
I scheduled an appointment for an eye exam at the Northborough BJs Optical, and had stopped by and confirmed the appointment in person and answer an insurance question. I arrived 10 minutes early for my appointment, completed the paperwork and then sat...and sat...and sat. After half an hour, I gave up. I am about to pay $150 for half an hour of their time, why can they not be respectful of my time and keep the appointment? This not like a hospital or clinic, where emergencies happen and you might expect to wait. I am very disappointment that my time was wasted.
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May 2022 by Jeanine Hinterneder
I've purchased glasses through BJ's Optical many times and always am impressed with their quality and turn-around time. I have alway found their selection to have something I like at a decent price. I've saved money buying glasses out of pocket (without insurance) from BJs as they were cheaper than buying comparable ones from Lens Crafters with Insurance Discounts!
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May 2022 by Diane P.
I have been a customer with BJ's for over 5 years and was satisfied until 2022. I bought new glasses and went back to them every 2 weeks for frames adjustments. The bridge on the nose kept digging into my nose. The glasses now sit in their case as the staff was never able to make the adjustments to prevent this from happening. The final straw, was my husband bought new glasses in in November 2021, the glass frame came apart and could not be worn. It is definitely a construction issue with the frames. Bj's optical only offer was for us to pay $50 (on top of the $400 that was paid in November) to fix it. Bjs optical is NOT a place that sells good quality frames or offers quality eye glass adjustments.
