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December 2023 by Robert DeKleine
If I could give lower I would. Ordered tires and scheduled an appointment about a month in advance. An hour before leaving I get a call that the tires didn’t come in and to call back. I tried calling back 3 times and let the phone ring for a long, long time. Nobody answered. Had to call BJs customer service to cancel the order I was charged for already. Absolutely ridiculous.
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December 2023 by arabella perry
Made an appointment for 3:00 to replace my flat tire. Arrived 2:45 they said it would be finished in an hour, well I arrive an hour later and they tell me they’ve “lost” the tire I ordered online and the only tire they have available was double the price, so I had to spend another hour and a half waiting for my car. Clearly trying to take advantage of me being a younger female and wasted my time and money.
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November 2023 by Sam Olivari
I had an appointment booked booked three weeks out for an 8 am service. I dropped my keys with customer service the night prior which presented no issue at the time. I called at 8 am to check in but no answer. I proceeded to call 15 times throughout the next 9 hours with no answer. When I was finally able to be driven over to pick up my car the job was not done. They had me on file, never thought to call, never wondered why there was a car parked in their loading bay all day. Turns out they lost the key. Had to go hunt down several other employees and managers in the main store to see if anyone could find the key. 40 minutes later it was found in someone’s office. The level of incompetence and lack of communication here is astounding. I canceled the order immediately.
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June 2023 by Barry
Ownership exhibits zero loyalty to their employee’s. The crew they had of Andrew and Ryan was amazing! Business has gone down-hill since they left! Check out other tire shops!
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June 2023 by RuiFan Zhang
I believe Supervisor Andrew and Ryan deserve five stars. Two weeks ago they changed my front tires and did the alignment for me. They are young but very skillful, professional and honest. When I asked them to do alignment for my car, Supervisor Andrew told me that he would check and see if it was needed. He said if nothing wrong, there’s no need to spend money on that. Computer showed that my car did need alignment and they did it. After they fix it, Ryan showed me the computer result. It showed they did great job. They also went out of their way to fix my plate problems. I really appreciate it. Thank you so much Andrew and Ryan!!
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June 2023 by G Pazzi
I had one of the greatest experience of professionalism with the staff of bjs tires in northborough.I definitely give them thumbs UP AND FIVE STARS. Fast, well handled definitely a Great JOB.
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June 2023 by Gamebred617
Place is a absolute joke. Dropped my car off to get wheels put on at 11:30am. They told me I'm next in line and car will be in by noon.After not hearing anything I decided to stop by at 2:30pm, car hadn't left the spot I dropped it off in lol. They apologized and said they were held up with propane orders lol.I marked the wheels in my car because I knew something fishy was going on. They called me finally at 5pm with this elaborate story about how they've been trying for hours and can't get the tires to fit even though they are the exact same size as the one I already had.I go to pick up my car and big surprise the wheels are still marked in the same position I left them. So they lied about even trying. 6 hours of my day wasted for absolutely nothing.
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May 2023 by Maxwell King
I was caught in a jam when a nail ended up straight through my tire. I happened to know one of the workers at this tire bay so I gave him a call and within roughly 30 minutes Andrew and his staff for the night fixed the tire and saved my car! With the combination of ABSOLUTELY GREAT customer service, fantastic time management and speedy work, they deserve more than a five star rating. I may know the guy but like I said I was in a jam and had no appointment but he told me to come on down and his team worked so fast they were able to fix my tire and still get to their next appointment with no issues whatsoever. If it were possible 8/5 stars.
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May 2023 by Kristen Hartley
I hit some scrap metal on my way home from a vacation and it shredded my tire and caused a lot of issues, after putting my spare and shredding my hands in the process, i called bjs and the guy on the phone told me to come down and they would see what they could do. i went down there and they had told me that they can order my tires and do as they do and later that month maybe 2 weeks they fixed my tire situation and the Supervisor Andrew worked diligently and had a great team with him! i want to say thank you to all of them because they were all well mannered and worked quickly!
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May 2023 by Natasha Brewer
Found a nail in my tire and brought my car in for a new tire expecting to have to bring it back at a later time to get things fixed. Despite being busy, they helped me out right away and were friendly and professional throughout it all. Tire was replaced within 30 minutes and I was on my way! Thomas, Andrew, and Ryan were all courteous and so very helpful!
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May 2023 by Rosemary Fedorchak
5 stars for Barry and Ryan at BJ's Tire Center, Northborough, MA! I rarely provide online reviews but I had an excellent customer experience that deserves recognition.Barry provided his expertise and patience while I compared and contrasted quotes I had in hand. BJ's price was $200 less than other quotes for the exact same tires and BJ's provides perks like free balancing for the life of the tires. The tires had to be ordered so I scheduled a return visit the following week.Upon return, Ryan was the only person on duty for the first hour of business. Despite the challenging start to his work day, Ryan was cool, calm, collected, polite and productive to everyone who arrived and called the Tire Center. Ryan managed to get my tires installed, balanced and aligned within the time estimate I was given.I highly recommend Northborough BJ's Tire Center. I especially appreciate and value Barry and Ryan's professionalism. Visit them in person and experience for yourself.
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May 2023 by Amy Jolly
I had an issue with air staying in my tire so I set up an appointment and they called earlier than my appointment date because they had a cancelation and git me in sooner than expected. I am happy to say that their service was fantastic and Andrew, the young gentleman that helped me was super nice and and lead his workmates wreally well and they got the job done in no time. Thank you Andrew again!
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May 2023 by Anirudh Prakash
Dudes worked very professionally to get my flat fixed so I could go back to work on time. Thanks to Andrew, Ryan, miles
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May 2023 by Jack Flahh
Needed tires for a 2000 mile trip, Andrew found and ordered tires that fit my budget perfectly and they were in in less than a week, and quick installation
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May 2023 by Christopher Salvador
Team was responsive and quick to do a tire change no problems at all
