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“I’ve had a wonderful experience every time I’ve visited the Quest Diagnostics Northborough location. The staff consistently provides outstanding customer service, and everyone is kind, professional, and welcoming.
A special thank you to Laryssa, who is the main reason I always choose this location. She is incredibly friendly, caring, and considerate, and she always takes the time to make me feel comfortable. She is so gentle that my blood draws are practically pain-free every single time. Her kindness and professionalism truly make a difference and turn what can be a stressful experience into a positive one.
Thank you, Laryssa, for your exceptional care and for making every blood test such an easy, painless experience. You are amazing, and the entire team at the Northborough location deserves recognition for their excellent service!”
“Very professional staff and clean facility. Plenty of parking. The phlebotomist was very nice and had me in and out. Very fast with the results. Highly recommend.”
“Wonderful staff, they got me in quickly and did an ultrasound and provided me all the resources I needed. Throughout my pregnancy they have continued to check in and help if they could. There are not many places that genuinely care and help these days, but this place is a god send. Thank you all for all you do!”
“Easy peasy lemon squeezy. Came for a federal piss test and a breathalyzer. 10 min in and out. Second Fastest Labs office I’ve used, both with flying colors. Recommend!”
“They have the best customer service I’ve ever dealt with (with the exception of EZ pass who is also fantastic). Didn’t expect just the best service ever when calling to check on genetic testing results but they’re really great.”
“CMG was very quick to respond with a quote and fit us into their testing schedule. They sent photos and raised concern when packaging arrived damaged, this prevented the test from being compromised. Our company appreciated the level of detail and dedication by each CMG team member. We will be using them again.”
“I used them 20+ years ago, diagnosed my Charcot Marie Tooth, we new I hD issues in 1976 but no labs were equipped to assist in my diagnoses, they identified the duplication of PMP22, and finally had a real answer to my symptoms. I have not looked for any other facility for genetic testing. Thank you Athena for putting a name to my condition”
“The location is in Clinton Hospital and so it was co-vid safe and very clean. The woman who did my test was very friendly and very professional. Check-in as a walk-in was quick and efficient. Highly recommend you use the Clinton Quest facility.”
“You have to go on specific days here. Fridays the girls are awesome! Quick and light hand. Thursdays is this one lady that’s probably who all the bad reviews are for but she works in an unhelpful way..”
“Larissa and Yarisa were friendly and professional. No issue at all with my veins rolling and no pain at all.
The check in was easy and fast, and I was in and out in less than 15 minutes.
Thank you ladies!”
“I really appreciated that I spent just one minute registering, two minutes waiting, and five minutes providing my sample to a charming doctor.
The test results were ready the very next day.
And they pleased me as well.”
“Drug testing was well done! It is inside an hospital that has bad reviews. I suggest going as a walk in in the morning. Plenty of parking space. Masks required as of Apr 15 2023.”
“Wonderful experience at Quest. I was taken in at my appointment time and my phlebotomist was very friendly and efficient. I enjoyed chatting with her while she took my blood and left the appointment with a smile on my face! Highly recommend for all your phlebotomy needs.”
“There was a few minute delay and it's not obvious when the bell rings, but the phlebotomist was very good at drawing blood and friendly. I love the convenience!”
“This location at 200 Forest St, Marlborough, MA 01752 is a corporate office and regional diagnostic laboratory.Please stop coming to this location looking to provide specimens of any type for clinical diagnostic testing as there is no patient service center ( drawing station ) here.Part of the facility is administrative offices along with shipping/receiving and there is no public access.”
“Not sure why there are so many bad reviews. I emailed customer service regarding DNA sperm fragmentation and they emailed back right away. They overnighted a kit and then the following day dry ice. They provided clear returning instructions and we had our results within 6 business days which is 1 day ahead of what they promised. Jean was our rep and she was extremely helpful, patient and kind.”
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“The team at Steris Northborough were exceptionally professional and customer oriented. The facility is orderly and clean. The reception area has chairs for sitting as well as restrooms access if needed. Healthcare facilities could take a lesson from the people that sterilize their products.”