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“Special thank you and shout out to Paris, who dropped off an 80 pound bag of dog food and saw me struggling with a tent by myself. I asked if he could help push one of the sides and he took the time to help, sweet, courteous and kind. All of 1 minute and it made the world of difference. Thank you”
“I ABSOLUTELY LOVE THIS UPS STORE and the Great People there !! I’m there regularly for all kinds of reasons but usually doing Amazon Returns, Shipping or Printing. I can honestly say that regardless of the time of year (Busy Holidays Included!!) there is always an Extremely FRIENDLY, Calm and WELCOMING Atmosphere there.
It doesn’t matter what time of day you go or what you might need to get done, the Management and Staff will be able to handle it while being consistently very Helpful, Kind, Professional, Welcoming and Knowledgeable !! The Manager there is a Great Guy !!
I’m Extremely Happy that this UPS Store is MY UPS Store !!
Thanks,
Michael Sarni”
“Good layout of items in the store.
A new feature is 'Clearance items' for bargain hunters.
Very courteous employees. Store managers are very knowledgeable about products in the store.”
“I needed to print funeral-related materials. I called to ask questions and immediately got someone in the printing department on the phone and they answered my questions. My experience in the store was excellent as well - knowledgeable and friendly staff. Thank you!”
“I had a great experience with UPS Shrewsbury. Their team is always professional, supportive, and willing to help whenever needed. They consistently provide excellent customer service and make the process smooth and easy.
A special thank you to the leadership and the entire UPS Shrewsbury team for their outstanding support. They are reliable, friendly, and truly care about their customers. I highly recommend this location to anyone looking for great service and a team that goes above and beyond.”
“The staff was extremely polite and helpful. I was able to find everything I needed with ease. This has definitely become my favorite store. Thank you very much to the entire Staples team for the excellent service!”
“I hired Craters and Freighters to deliver a precious antique hand carved carousel horse of great value. It arrived perfectly crated, in flawless condition, and the driver was courteous and super helpful. As a very nervous client, they really knocked it out of the park with flawless communication and frequent updates. Would hire again and will recommend to everyone!”
“Staples in Westborough did a tremendous job of printing quality Christmas cards the same day that I ordered them online. They were very helpful and they even prionted a few extra cards after a couple of days as I was short by a card.”
“I had an excellent experience today thanks to Lynn and Andrew in the Marlborough store! They were incredibly helpful when I was picking up my online order. They helped me with adjusting the the sizes so that I could make it work on my project. I wasn't able to do that when I placed the order online. They were able to help everybody and they were so kind and efficient. I actually called the store while I was placing the order and they were super helpful, no weight to get them on the phone and there was a lot of people at the store at that time. I will add that the quality of the printing is excellent. Special shout out and thank you to Andrew and Lynn.”
“I had a fantastic experience shipping my bosses fragile China to Ireland with Robert at Navis. His team went above and beyond for me, packed everything with great care, and it arrived safely. Robert was professional, helpful, and made the entire process smooth and stress-free. Highly recommend!”
“Estes Express Lines provides dependable and professional trucking services. Shipments generally arrive on time, and the staff is helpful and responsive. Occasional delays can happen during peak seasons, but overall the service is reliable. Highly recommend for businesses needing efficient freight and logistics solutions.”
“Very polite and professional service. I forgot the gentleman's name. A fellow New Yorker like myself?? Thought I had to purchase a new box to send off my package, but he was honest enough and told me I can send it in the same Amazon box to Florida. He saved me some money. Prompt service at super affordable prices and conveniently located. One love☝?❤️”
“The few times I've been in recently (including ~3pm 08/23/23), there has been an extremely helpful and kind woman working. My experiences have been pleasant visiting the post office, which is not always the case!”
8:30AM - 4:30PM
6 Clinton Rd, Sterling
Shipping Centers
“I love our little Sterling post office. And Adlin Ziur -- honestly, find some joy in your life. Nadine and her cupcakes are a perfect illustration of how the Sterling Post Office is one of the last truly local, community-based service spaces around. Nadine is a joyful and dedicated person and you really had no business writing that about her.”
“Monro Brake and Tire in Stoughton MA gets a lot of deliveries by truck. I have yet to meet a more professional, outgoing and engaging driver as David Medina out of Southborough Ma Depot. It is no surprise that one of my customers who gets shipments from David knew him by name when he saw him at my store. Initially I was perplexed on how David was going to get my delivery off his truck but quickly realized through his cool calm and collect demeanor that all I needed to do is watch him work his magic. I look forward to the next time I have the pleasure of getting another delivery from David and UPS.”
“Chuck, Gina and Natalie make up the best post office team I've ever personally dealt with. They should be the standard of how USPS post office should run. Everything from personality, knowledgeable about products and services, to just bring great people willing to help! Thank you guys for being the best! Other offices should take note.”
8:30AM - 4:30PM
23 Upton St, Grafton
Shipping Centers
“I am so impressed by the customer service I experienced at this location. I am a vendor in the Chicago suburbs and had a customer claim she didn't receive her package a week and 2 days after it was delivered and was also asking for a refund. I called this location (as it was her local USPS) and the manager/post master (I assume) was so pleasant and kind. He looked up the GPS coordinates with the tracking number, which determined the package in question was DELIVERED to the correct location at the time of the scan. He even took the time out of his day to drive to the location for me and check to see if it was still in the package lockers which are locked (which it wasn't).If you are not a vendor that ships solely through USPS, you may not understand how REFRESHING it is to receive superb customer service like this...especially from hundreds of miles away. It helped me decide how to approach my customer in regards to a refund. Luckily, after I sent her an email that he had driven out there and could not locate the "missing package" and the GPS coordinates confirmed it was not mis-delivered, it miraculously appeared. How bout dat?Thank you! You are a kind, sweet soul and you deserve recognition for going above and beyond for me. So much appreciation for you!”
8:30AM - 1PM 2 - 4PM
560 Lincoln St #8, Worcester
Shipping Centers
“Very Fast and Efficient Staff There! They could Be Moved Into The Shop At The End Of The Plaza And Be Made Bigger! It Would Be Wise Of Them To Do And Provide More Services For Northern Worcester Massachusetts! But The Site Is Great! People Are Very Friendly And Very Welcoming!! It Is Very Neat and Very Clean! It Is Very Easy To Access ♿! They Offer Free Boxes For Shipping Out Your Items! They Do Know How To Do That QR Code Thing! Very Highly Trained! I Very Highly Recommend This Location For All Your Shipping Needs!”
8:30 - 11AM 12 - 5PM
1092 Main St, Bolton
Shipping Centers
“A wonderful hometown post office. I live in town and stop by the post office several times a month to send out packages for my artwork, and the Bolton team are unfailingly kind, efficient, and knowledgeable. Thank you!”
“Jocelyn and Sheri were so incredibly patient and helpful as I was trying to ship a package to my family in Peru. The service was wonderful and I will definitely come back to this location for my shipping needs in the future!”
9AM - 12:30PM 1:30 - 4:30PM
771 Main St, Lancaster
Shipping Centers
8 - 11AM 12 - 4:30PM
260 Pleasant St, Berlin
Shipping Centers
“The team here is incredibly helpful and friendly! One of my packages was recently lost, so I filed a claim. Within hours, they located the package, called to let me know about the issue, and quickly resolved it!”
“Outstanding Service!
I received such warm and thoughtful support this afternoon from one of the staff members. She had a genuinely kind heart and took the time to assist me with so much patience and care. I truly appreciated her help and feeling very thankful.
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Thank you so much”
“When a package marked as delivered went missing, I reached out for assistance. They went above and beyond to help me locate it. The package had been mistakenly delivered to my neighbor's address. However, the team took full responsibility for the mix-up and did not stop until they found a solution.”
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“Excellent service! I was a few minutes late after the office closed on a Saturday afternoon. Not knowing what to do with the package and preprinted label I checked with an employee who was still outside. She went above and beyond her duty, went back in and got me the address label pocket for me to put the label on and showed me where to drop the package. Highly recommended!”