Shaw's is a grocery store located at 1177 Providence Rd in Whitinsville, MA. It offers grocery delivery and DriveUp & Go™ service. The store features several departments including a bakery, a deli, a butcher block for meat and seafood, a produce department, and a floral department. Customer experiences vary. Many praise the friendly and helpful staff, with specific compliments for employees in the produce and bakery departments who provide excellent service. The bakery, in particular, received high praise for creating a perfect custom cake in an emergency. The fruit in produce is noted as looking fabulous and very fresh. However, some customers find the store a bit pricey and note the variety can be low. There are some annoyances reported: the deli can be slow and closes early on some days, and popular items can be out of stock on certain days like Monday. The process for loading discounts onto a store card is seen as inconvenient. Some customers advise avoiding the self-checkouts due to attendants who hover and make the process feel pressured, suggesting the regular checkouts are a better option. Overall, the store is seen as convenient with great customer service, but with room for improvement in stocking, pricing, and some operational areas.
