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September 2023 by Google user
It shouldn't take 20 minutes to pick up a prescription, waited 10 minutes at the drive through without even acknowledgement that I was there. I went inside and waited another 10 minutes.
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March 2023 by Justin F.
The pharmacy doesn't answer the phone. The prescriptions are sometimes not ready despite being called in days before. The pharmacist is unwilling to provide customer service and fill it despite CVS error and instead says to come back the next day.
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May 2022 by E.R. Mosher
This pharmacy has a knowledgeable and pleasant staff. I have had different staff members provide me with vaccine injections and they were painless.
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February 2022 by Patricia W.
After 2 years of performing Covid tests, CVS is still just as incompetent as they have been since the beginning. If you are planning to travel, DON'T depend on CVS getting your results to you within the promised time frame. They don't care.
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January 2022 by Christine B.
Retail store is great. Staff is helpful and go out of their way to keep line moving and help you if needed. Despite employment/supply chain crisis going on. Pharmacy another story. CVS corporate obviously all about the money. Contant texts to refill prescriptions, recording joyfully brags they offer 15 vaccines. One liscensed pharmacist filling scripts, running out to blue curtin to give a vaccine. Then back to scripts, vaccine, drive up full, phone "8 callers waiting" drugs are their money maker. Have been a customer over 20 years. Corporate obviously doesn't care. I moved my scripts to their competition much better.
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December 2021 by Giaff F.
This pharmacy does not answer the phone for prescribers or customers. The staff lie when asked if a prescription was received. I know because I'm a physician trying to call in a prescription. I have called it in to the voicemail twice and each time the staff has told the patient that no prescription was sent.
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May 2021 by Herbert Frager
GREAT EXPERIENCE
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February 2020 by Tony P.
This store blows major chunks. SUPER DIRTY. Just covered in a layer of grime. HONESTLY -- HOW CAN YOU BE A HEALTH PLACE AND BE SO DIRTY. Stores like this are annoying cuz it's like -- of course CVS isn't going to go out of biz but this store should.
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August 2019 by Damien S.
Just here to verify it's all the same CVS commodities you know and buy because you need it, and there's a CVS conveniently located near you. (Maybe even in your bedroom? They're literally everywhere.) BUT! Prescriptions are never ready, post-phone inquisitions (text, calls, etc). And my scrips have either been filled with generics or name brands, and both times, the pharmacy techs have insisted they were by the book. Two lanes for drive-thru convenience? Think again - the right lane has been non-functional since the dawn of time. Dang.
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June 2019 by Heather D.
This is the worst pharmacy ever! I switched to CVS Norwell because I hated the service, treatment and wait times at CVS Weymouth on Commercial Street. And ha! Joke was on me! The grass is always greener. They were a cake walk compared to this sh*t show CVS in Norwell! How on earth hasn't someone shut this place down yet or fixed things? Never again. And it's too bad because it's convenient but now I have to drive miles to another (not so convenient) CVS. The Reviews are accurate! They text, call, sos that your script is ready only to arrive and it's not! They misplace prescriptions! Wtf? I don't even know how this happens to me more than once, never-mind to others who took time to review. The line is 10 miles long inside and outside at the drive through at all hours of the day, and why are the people working here so miserable? Stay far far away! Or just throw your prescription in the trash.
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March 2019 by Shanr R.
It truly does not get any worse for customer service. This place needs new management and happier staff. I will never go here again. They are downright rude, give ridiculous timeframes and cannot even fill auto refills in time.
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March 2019 by Margaret G.
Excellent sales!! Amazing clearance.. friendly fast and clean store!!! Very helpful staff and very organized!!!
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March 2019 by Scott T.
Well when you think it can't get worse there it has.... the other day we picked up a prescription that was called into the pharmacy three days before it was actually ready.... we called to see when it would be ready, they said two hours.... went the next day..... still not ready.... When it was, we brought it home just to realize that IT WAS NOT OUR SCRIPT! Not even the same meds.... label had a different name on it! Thank God we looked at it before giving it to our child! Talk about all kinds of bad stuff that could have happened! Thanks for the HIPPA violation CVS. We have immediately switched all of our scrips to another pharmacy and will be filing a complaint with the state board of pharmacy. DON'T GO TO THIS CVS! I wish I could give ZERO stars.....
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November 2018 by Ashley H.
Takes forever to get medications filled or any problems to be resolved. Staff seem overworked def needs more employees there. Always a line with unhappy customers.
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September 2018 by Tony S.
Larry J. Merlo you cheap b******* Do you think you can run a pharmacy where it doesn't take DAYS for a prescription to be filled out? Picture yourself in the pharmacy tech's shoes on a busy Friday afternoon in Norwell having to tell a line of angry people that their orders aren't ready yet -- prescriptions that were filled out DAYS ago. I guess it's no problem for you since you "delivered significant organic growth in major markets across the country" HIRE MORE EMPLOYEES.
