New England Spas Norwell is a family-owned business providing a fantastic experience from beginning to end. Customers report being very impressed with the sales and service. The sales experience is described as very informative, no pressure, and helpful in selecting the perfect hot tub. The delivery and installation teams are consistently noted as being on time, professional, super helpful, and a pleasure to work with. They provide detailed instructions and explain everything needed for setup. Service appointments are scheduled timely, with technicians described as hard working, positive, and professional. The company is highly recommended for its exceptional customer service.
The delivery team: Augie, Dan, William and Jack did a great job of installation. They worked very efficiently. After everything was done, they even moved it to a face a different direction for me. Thanks guys We did not know that we had to get rid of the trash and cardboard, luckily trash removal is tomorrow!
September 2026
Phong has been great. Helped select the perfect hot tub for our space and needs/preferences. Has been available since purchase and installation for advice troubleshooting, and pro tips to help keep it in good working order and the water nice and clean. Very professional will be a customer long term.
September 2026
Just had a Chelsee spa tub delivered. Great job by the delivery crew: Augie, Dan, Jack, and William! They showed up on time, maneuvered the tub expertly into position, and completed the installation very efficiently. Great job guys! Thanks.
