Tesla provides a varying customer experience. The staff can be kind, professional, and knowledgeable, or sometimes they just walk by. The ladies at service are helpful. Some staff members, like those in service, are great and take good care of customers. The customer service at this location is impeccable and highly recommended. Staff members are extremely helpful and friendly, making customers feel taken care of. Overall, Tesla's staff are a mix of being very helpful and sometimes not as attentive, but they strive to provide great service.
Monique was great! She helped through my whole appointment and being a girl at a dealership can be so stressful but she made it so easy and smooth! Thank you Monique and the Tesla team!
October 2026
Jack in Tesla Service was Outstanding - (in Norwell MA). Very personable and explained options very clearly.
September 2026
This Tesla Service Center took care of an emergency tire repair on my Model Y. It was a blessing that the shop was open during Labor Day weekend. The service was quick. The sales manager even offered a courtesy vehicle for a spin-around while we were waiting.
