ADMET Materials Testing Systems
Hours:
51 Morgan Dr, Norwood MA 02062 Hours
About ADMET Materials Testing Systems
Based on the provided reviews, ADMET Materials Testing Systems is a manufacturer of material testing systems for sectors like automotive, aerospace, and biomedical. Customers report that ADMET equipment is robust and accurate. The company provides excellent support for its systems. When a major software issue occurred with the MTESTQuattro software, a team member called back quickly and walked the customer through a resolution over the phone. His depth of knowledge and professionalism helped resolve the issue, increase machinery efficiency, and get vital parts processed. Another customer had trouble with an extensometer after five years. A team member responded to a voice mail the same day and talked the customer through diagnostic and calibration settings in about 15 minutes, saving more than a week of down time. In another case, a tester was down for two years. After sending a request, a customer began troubleshooting with Wayne from the ADMET Team. He was phenomenal, thorough, patient, and well educated in the equipment. He worked through troubleshooting and got the tester running better than its original capacity. He was consistent with following up and the sales team sent a quote the next day.
Most Recent Reviews
September 2024
Customer Service is friendly. Their response time is quick, and they guide you with ease to fix your problem.
May 2021
Long time client, great customer service and the tensile testing machines work great. Very simple to use interface and great software.
September 2019
I've called their Tech Support many times (I need it) over the past 3 years. They've always been able to help and have always been responsive and courteous. Very solid company, and the product works great too. MTestQuattro + UTM
More Comments(23)
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- Norwood, Massachusetts