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April 2024 by Dawn C.
ABSOLUTELY the worst costumer service ever. ordered rotors on line, in put all vehicle info. Rotors are too small, went to exchange told me they would not . Called corporate to complain was told I can exchange because the website said exact match . GUESS what they don't fit!!!!!! and the kicker is they make you return the original so the money doesn't come into your account for up to 10 days and they did not honor the online discount!!!!!!!!!!!! So now I'll be out this return for another 10 days so total I'm out over 475 dollars and no rotors.......... absolutely the worst policy ever. I WILL NEVER order part from advanced auto EVER
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February 2024 by Rene Brimage
I want to say the store is immaculate; secondly Michael, the manager was the first contact person and his support for customers is genuine. Thank you Mike with supporting me with my battery issue, God bless you!
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January 2024 by Brad P.
This company is an absolute joke now as far as customer service goes . I'd rate less than a star if possible they're modern day pirates . I purchased a pigtail for my car and it didn't fit and they refused to accept it back brand new in the box. Ok well if you didn't sell me a boat anchor to begin with I wouldn't be writing this after speaking to corporate about it they shrugged their cocky shoulders and said yup that's how it is! your welcome keep the 15 bucks ya pricks. Never again will they get my patronage. It's ok mail order partstores will soon replace these blowhards anyway
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September 2023 by Tabitha Jannini
I’ve been going to this advance auto parts store for over 15years. I’ve learned to rely on them for parts and customer service, But going above and beyond is what I experienced with the staff of advance auto parts today. Jordan was knowledgeable and kind. I will always start with this parts place for many reasons…today was just another one. Thank you!
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August 2023 by Jennifer E.
If 0 stars was available I would have gave them that! We bought wrong thing and exchanged for the one they said would work and it was wrong part.Fisrt they said would do an even exchange then when had what I was exchange for they said they made a mistake and wouldn't even do that and told me to sell it on E-bay. When I first went in to exchange they were so busy and the manager told the person waiting on me to just do it and he would take the blame so they could get the other people in line out quicker . I drove over 30 miles there and back twice to be told to sell it on ebay ? What's up with that ? GO TO AUTO ZONE !!!
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August 2023 by Bridget Connolly
Chris and the staff where helpful Thanks!
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May 2023 by Edward Nigma
I came into this store just to pick up some oil and while the service was great I almost lost my hand to the door they have. You have to push on the in door to get out because their out door is broken, and according to the young man behind the counter it has been for almost 6 months. This is very dangerous as I am older and am not as strong as I used to be. I could barely get the door open as it is. Not only does the door push out but it slides once you push on it and comes crashing back at you. I thought the glass was going to shatter. He said they get complaints about it daily but the company is refusing to handle it. This is unacceptable and I will not be shopping here again as long as the door remains the way it is. I'm going to be contacting the local fire department to have that place shut down. It's a major fire and safety hazard
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May 2023 by Richard Fandel
Customer service was great, but they did not have the part that I needed.
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May 2023 by Sheldon Gilden
Generally have what I need but not the last time I went in . O'Reilly had to puller I needed and allowed me to use it no charge
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February 2023 by Tom Lally
Bought a battery and had it installed. Took 15 minutes. Outstanding service!!!!
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January 2023 by Marcella L.
Jordan was super helpful with finding the right wipers for my car and even showing me how to install them!!! Really great customer service & will definitely return. Thanks Jordan!
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November 2022 by Jack Dolan
Joann was super helpful! Quick and easy experience!
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November 2022 by Lauren E.
They messed up my car. Went in for a new car battery. I'm a mid 20 year old girl, they totally took advantage of me. Charged me an outrageous amount for a car battery, claiming it was the only one they had left. They installed the battery for me, but completely ruined my clock and radio. When I asked about it, he shrugged and said earlier models don't do that. I stayed inside the store it was a 2008 model. Now I'm trying to fix my messed up car. So upset.
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October 2022 by Michael Liberty
Awesome he helped me out amazing young man
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September 2022 by Decay W
Got In For a Battery Recharge. Friendly Team and Courteous
