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November 2023 by Robert Malaure
Picked up in Falmouth MA , very helpful staff , late model car , was able to extend easily and to change drop off to another location . Best of all decent rate and no extras!
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September 2023 by Ken K
Located 2 minutes off of Rte. 1 in Norwood, at the airport. The most reasonable prices around. Professional staff. Fast, friendly service. I highly recommend you check them out.
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August 2023 by Daniel Jaffe
By far the best airport rental location in on the East Coast….. the people that work there are friendly, helpful and just make the rental process stress free
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August 2023 by Arik S.
The only reason for the two stars is because the gentleman at the front desk is reasonable, yet somewhat apathetic to the concerns of customers. It seems that overbooking is a routine practice for budget. Cars are available if you are lucky to arrive when another customer drops off. If youre not? Tough luck. You can wait if youd like.I happened to be the lucky one.Customer service on the 1800 number is awful. Rude. Confrontational. If they dont like something they drop the call or transfer to another rep. Ive been ping ponged between 6 reps (!) to get one day extension. They all mentioned fees but could not tell me what they are. They last rep flatly said "i cant tell you what the fees are, do you want it or no?" When i replied "my friend, what are the fees?!" He just hung up.If you have an issue you are stuck. Period.Go to enterprise. No issues there over multiple rentals, for me.
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July 2023 by doyle bley
WAY above average car rental experience here. Highly recommend it over dealing with Logan Airport.
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June 2023 by Barak Rosenbloom
I visit family and friends a couple of times a year and, for the past six years or so, have rented cars at the Norwood Budget location, sometimes for a few weeks. I've never had an issue and they're always fantastic and easy to work with. I wouldn't go anywhere else.
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December 2021 by Mike Jackson
Pretty good prices pretty good low rates the usual
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June 2021 by Brandon C.
My friend made a reservation to rent a car here. When we arrived (early) they wouldn't let him rent the car because he only had a debit card and not a credit card...He has already rented multiple cars in the past 3 months with no issues due to the fact his car was totaled by a hit and run. The seller told us there were no more cars when I offered to put the car in my name instead and there were clearly cars available online. Horrible service.
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February 2020 by Anthony L.
I have had nothing but prompt and courteous response from this business. In two instances, both with short notice, I needed a car and a minivan. I was taken care of without a problem. Tom is a complete gentleman and he takes everyone's concerns seriously. On other occasions I have booked early and never encountered a problem when I came to pick up my vehicle. Completely satisfied!
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September 2019 by Shuk Lam
The customer service of Budget Car Rental in Norwood is excellent. The older gentleman in the front desk is so attentive and accommodating. The price is good too.
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August 2019 by S T.
This review is for the limited inventory. What's the point in making a reservation when the car selected is not available? So much for customer service. Avis rep on phone to another branch. "Just bring me whatever cars you got, it doesn't matter if it's clean or not." Wow! That's what I like. Renting a car that's filthy from the previous renter.
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April 2019 by Marc B.
I would say this office is hands down the best I've dealt with in my 14 years of renting cars (from Avis, Enterprise, Budget). The staff are extremely professional, friendly, and fair.
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April 2019 by Alex Iovino
Great experience, nice staff and new clean cars. Highly recommend this location!
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February 2019 by J falk
The gentlemen were really nice and helped with questions I had.
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September 2018 by David Cadiz
We rent cars from Budget at this location about once per year. Our experience has always been very good. This year Tom was very helpful when we were looking at which vehicle on the lot to take on our vacation. When we were returning the vehicle my wife commented to Tom about a car she saw on the lot. He got the keys and took the time to show us the features on that car. We will definitely continue to rent vehicles from this location.