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November 2023 by Kim Hap
Frank Melo was one of the best salesperson i have dealt with. He is kind, professional, and very knowledgeable. Please ask for Frank if you looking for purchase a new/used car.
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November 2023 by Denise Bruno Matthews
Car had clean bill of health on October 10th, took car in a few days later for recommended oil change. At the initial visit was told the seals needed to be sealed. I asked Chris what else was wrong with the car when he told me the seals were leaking, he said absolutely nothing, car is in great condition so I had seals fixed. When I picked up car two days later I was shocked to see that the check engine light was on, the notification that the SD card was removed was on, and the steering was so squeaky loud. When I brought car in nothing was wrong, and when they looked over the car there was nothing wrong, except the leak. However, when it was returned to me it had all these things wrong. They kept the car another day and fixed the check engine light but not the squeak noise in the steering, and not the SD card notification . I called a different dealer the next day and the mechanic gave me directions over the phone on how to fix the SD notification issue. That is resolved. However, I need to bring car in to the new dealer for the squeak to be fixed. Norwood is dishonest in my experience If at all possible take your car to another dealer and avoid this service department at all costs. I was going to skip the negative review but if I read this review I would not have gone to Norwood. I write this so that others can know the kind of experience that they too could encounter. So sorry I went to Norwood Cadillac. I will be even sorrier when I have to pay the new dealer to fix something that wasn't broken in the first place. Caveat emptor people. If you have had a negative experience here I encourage you to let others know. This way we can make a better informed decision on where to take our cars to be repaired. Thank you.
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October 2023 by Joe Kirby
I have purchased 52 vehicles since 2004 from Cadillac of Norwood Always had an excellent experience with sales, service,and finance and over the years had come across a few knucklehead employees. Which tend not to last long but don't let that stop you from dealing with one of the best dealership I have ever had the pleasure of business doing with !
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October 2023 by Juan Reyes
I recently purchased a 2023 Cadillac Escalade, and I couldn't be more thrilled with my new vehicle. From the moment I walked into the dealership, the Rodigo Roa, the manager, went above and beyond to ensure that I was completely satisfied with my purchase. Not only did they take the time to listen to my needs and preferences, also Gustavo Ruberth, who sold it to me, provided valuable insights and recommendations that helped me make an informed and firm decision.The 2023 Cadillac Escalade itself is a stunning vehicle, with sleek lines and a powerful engine that make it an absolute joy to drive. The interior is incredibly spacious and comfortable, with all of the latest technology and features that you could want in a luxury SUV.Overall, I can't recommend this vehicle or the dealership enough. Thanks to Rodrigo and Gustavo's dedication to customer satisfaction truly made my experience unforgettable, and I'm confident that anyone who chooses to purchase any vehicle from this dealership will be just as happy as I am. Five stars all around!
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September 2023 by Tracey Lebel
Gustavo Ruberth was the sales person I dealt with and he was amazing. He was very patient and kind with all my silly questions. I would absolutely buy another car from him!
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August 2023 by Maria Gaeta
I had a wonderful experience purchasing a car at Cadillac of Norwood. The salesman Frank Melo and the Sales Manager Rodrigo Roa went above and beyond for my purchase. I would highly recommend Frank without hesitation. Thank you Gentleman.
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August 2023 by Cristino Jordan
Al Piacitelli a great sales person at Cadillac in Norwood I’ve been doing business with him for 10 years brought two cars from him that lasted over 10 years I would absolutely reference him to all my friends and family. Thanks ? Al you’re the best.
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May 2023 by CHFEUR LLC
I recently take our company cars to Cadillac of Norwood and I can confidently say that their service is top-notch. From the moment I arrived, I was greeted with friendly and professional staff who were eager to assist me. However, what stood out to me the most was the exceptional service provided by service adviser Jeff Bertoni.Jeff's attention to detail and customer service skills were truly impressive. He took the time to listen to my concerns, explain the repair process, and kept me informed. He went above and beyond to ensure that my experience was a positive one, and I can't thank him enough for his efforts.Overall, I would highly recommend Cadillac of Norwood to anyone in need of auto services. The level of professionalism, expertise, and customer service provided by their staff, particularly Jeff Bertoni, is truly outstanding. Thank you, Cadillac of Norwood, for a five-star experience.
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May 2023 by Lisnelle Miranda
I’ve had a great experience working with the sales and service department. I’ve never felt pressured, everyone has gone above and beyond and the staff is always professional. I’ll definitely be back!
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April 2023 by E B
A pleasant experience buying a car here. Jamie was more than nice and fair in the process. They go out of their way to make things right and accommodate any needs you may have from sales to inspections to finance. Thank you!
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April 2023 by Claudia Thompson
I recently worked with Omar, the finance manager at Cadillac of Norwood dealership and I must say that I was thoroughly impressed with his professionalism, knowledge, and expertise. Omar was able to secure the best financing options for my car purchase and explained every detail of the financing process to me in a clear and concise manner.Omar was very patient and understanding, answering all of my questions and addressing any concerns I had about the warranties. He made sure that I was comfortable with the terms and conditions of the loan before finalizing the deal. Overall, Omar made my car buying experience a breeze and I would highly recommend him to anyone for a reliable finance manager. Thanks, Omar, for all your help! and I hope you enjoyed my homemade chocolates ;)
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April 2023 by Didi R
I recently purchased THE Escalade of my dreams and had the pleasure of working with Omar. He was extremely knowledgeable and very helpful throughout the entire process, but what really impressed me was his expertise in explaining the different warranty options available for my car. Omar also provided me with all the necessary information and was patient enough to explain the benefits and drawbacks of each warranty. He made sure that I understood exactly what I was getting into before making the final decision. Omar even went the extra mile to work with me to find a warranty that fit within my budget and provided me with a great sense of security and peace of mind. Overall, Omar made the process simple and straightforward. His customer service skills were also top-notch, and I am very happy with my purchase.
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April 2023 by S R
I was hesitant about purchasing the tire and wheel warranty, especially after hearing all the horror stories about the car dealers and their warranties, but Omar convinced me otherwise and made me feel confident in my decision.After my purchase, I ended up needing the warranty due to unforeseen very expensive rim and tire replacement. Omar was incredibly helpful throughout the entire process. He went above and beyond to ensure that my warranty claim was processed quickly and efficiently.Thanks to Omar's guidance, I was able to get my car back on the road in no time. I am thankful for not listening to those horror stories, and extremely grateful for Omar's exceptional customer service and for going above and beyond to help me after my purchase.
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April 2023 by E Belmont
A pleasant experience buying a car here. Jamie was more than nice and fair in the process. They go out of their way to make things right and accommodate any needs you may have from sales to inspections to finance. Thank you!
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April 2023 by Savannah Hollander
I had very little time to find a car after my vehicle was totaled, but Gustavo made the process of buying a new car at an affordable price super quick and easy. If you are looking to by a new or pre-owned car I suggest making an appointment with Gustavo, he was such a big help! Thank You!