CarMax in Norwood, MA offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without the hassle of haggling or pressure. The car buying and selling process is designed to be straightforward and stress-free. Many customers appreciate the transparency and fun experience while purchasing their vehicles. However, some reviews mention challenges, such as delays caused by title issues, which created stress and waiting periods. Despite these hiccups, customers express overall satisfaction with their purchases and the quality of cars available. Selling cars to CarMax is also highlighted as a smooth process, with competitive offers and a straightforward approach that customers find refreshing compared to traditional dealerships. Customer service at CarMax receives positive remarks, with staff being described as kind and professional, especially when addressing issues that arise during the buying process. Overall, CarMax stands out for its easy and enjoyable car shopping experience, making it a preferred choice for those looking to buy or sell a vehicle.
Great place! Ana was great and made the process easy!
July 2024
Overall great and easy process selling my X5. Michael Ng in sales was excellent and so was Michael in the business department. They made sure to get the deal done in a timely smooth manner.
June 2024
I sold my car to CarMax. From start to finish, the process was smooth! The offer made was beyond acceptable and the process was straightforward and stress-free! I kept waiting for the hammer to fall, but it never did!
