McGovern Kia - Service Dept. receives mixed reviews. Positive feedback highlights a very nice experience with staff described as kind, communicative, friendly, patient, and easy to work with. Several reviewers note helpful service, including staff going out of their way to assist, answering all questions, and offering amenities like a Lyft during service. The business is also noted for being on time. Some mention that under new management, the experience has greatly improved from the past. However, there are significant criticisms regarding communication. One reviewer reports major difficulties contacting the service department, citing an inaccurate phone number on the website and calls that go unanswered, leading to frustration and wasted time. Another mentions having issues with a situation that required resolution from management. Despite these problems, management is noted as being helpful in working to resolve concerns.
