McGovern Kia - Service Dept. receives mixed reviews. Positive feedback highlights a very nice experience with staff described as kind, communicative, friendly, patient, and easy to work with. Several reviewers note helpful service, including staff going out of their way to assist, answering all questions, and offering amenities like a Lyft during service. The business is also noted for being on time. Some mention that under new management, the experience has greatly improved from the past. However, there are significant criticisms regarding communication. One reviewer reports major difficulties contacting the service department, citing an inaccurate phone number on the website and calls that go unanswered, leading to frustration and wasted time. Another mentions having issues with a situation that required resolution from management. Despite these problems, management is noted as being helpful in working to resolve concerns.
Great service. Have been going here for years and it has gotten better than the horrible service Dan OBrian Kia used to offer.
April 2024
Had an appointment, wait time was minimal. Awesome service
October 2023
Just picked up my new car! These guys are nice and easy to work with. They were patient in showing me different models and letting me test drive whatever I wanted and answering all my questions. Ended up reserving something that was coming in the next month, it arrived early. I worked with Warren and he was great. Thanks... read full comment
