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February 2023 by S F
My elderly mother recently opened up a savings account here just to keep a bit of savings . They gradually drained her account with fees . This is not a safe place to keep money if you are elderly and are inactive with your account. Buyer beware . Citizens has a lot of tiny print here squeezing by fees .I repeat beware young and elderly who are not actively looking at your print outs . It’s very scammy . It’s sad the way these big companies take advantage of elderly .
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December 2022 by MARLO CENTAMORE
ATM ate my deposit, no number listed to call customer service, Im so angry!
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May 2022 by MARLO CENTAMORE CARLAN
ATM ate my deposit, no number listed to call customer service, Im so angry!
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May 2022 by Kevin T.
I believe their services offered and employees there are outstanding. I'm one of the seasoned folks banking there but use their ATM regularly. I've rarely been more impressed by this particular locations helpfulness when needed as a full service bank. Theres many banking options these days. This banks support staff is exceptionally helpful. Good luck & best wishes......
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April 2022 by ted spender
Was in the area, very convenient, had to deposit a check,went in and the tellers were very friendly. I made my deposit and I was on my way, uneventful, that's what you are looking for when you are in a bit of a rush and have things to do.
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February 2022 by B DEM
Wait forever! Short staffed.
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December 2019 by Pinky K.
Walk in no one acknowledges you, get to the counter no one knows what's going on. Managers take vacations then sick days and point is no one can work without asking the peraon who is never there therefore costing you time money and energy to waste even more time. Ugh is the word for this place ugh
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September 2019 by Lucas Carr
I would not put trust or money into this bank due it's customer service, and poor expedition of expediting real estate deals. When a timeline is given, told to representative, and just how sensitive the timeline is there's reasons behind that. Emails weren't returned, nor were phone calls, and with that said the end state was a deal falling through with a complete loss. I don't write reviews, and this is the first review thats ever been written on behalf of myself and Pathfinder Tree Service. I would not recommend this bank nor business reps. Please use a local bank where you will have better luck.
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December 2016 by Mario Perone
Been banking here now for a few years, and nothing but really kind, helpful people at this branch. Pleasant people who all know me by name. I've opened new accounts at this branch, had fees waived and/or rescinded, been shown personally how to navigate Online Banking, even step-by-step at the ATM out front. Wishing you all at Citizens Nahatan a prosperous New Year! Thanks for being my local bank. MP
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August 2016 by Barnet Sherman
For terrible customer service, you need look no further than this Branch of Citizens. Feigning interest in solving my problem, they spouted every bank policy they could muster to not release funds from my account. An override of these policies from the Bank Manager-which I was told on the phone was possible and would solve the problem--was now impossible since she wasn't there and no one else could do this. I am so sorry to have moved my banking to Citizens. What a royal pain in the a** to deal with. Obviously could care less about customers and customer service.
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August 2016 by Yenrab S.
For terrible customer service, you need look no further than Citizens in Norwood, MA. They must have set a new banking record in alienating a customer! In just 3 days of opening a new account and transferring all my banking to Citizens, problems. I made the deposit with bank checks, I might add. Now I needed access to some of it. Sorry, I was told--a 5 day hold was in place. Bank policy. Can only be overridden by the Branch Manager. So I drive the Norwood MA branch where I opened the account. Sorry again, the Manager is out that afternoon. No one else can help. No access to my money. I'll be delighted when the hold clears....so I can pull out all my available funds and move my accounts elsewhere since obviously Citizens doesn't care about my business.
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May 2016 by Brandon K.
One of the closest "full service" Citizens locations to my house. Yet doesn't have any advantages whatsoever. I only visit a bank if it is convenient. A lot of the time this is a convenient stop for me on my travels, but other times it is more convenient to get other stuff done and visit the Citizens Bank in Dedham (that has a full service drive thru), or at a Stop&Shop (since they are open until 7pm weekdays and 5pm on Saturday). This location doesn't have a drive thru or extended hours.... quite disappointing! Here, the hours are Mon-Wed 9-4, Thu-Fr 9-5, Sat 9-1. The positivities of this particular location is that the service here is always prompt, fast, and caring. The bank is large and irregularly busy, so you have pretty good chances that there will be no line. And in the summer, they have a great air conditioning system, so that is a plus, right! Overall, it's okay, and only okay. I highly suggest visiting the Dedham location if you're like me, and prefer just driving through, or go to a Stop&Shop if you need to use a bank at a time when none of the freestanding locations are open. In all honesty, it can be much more convenient to do your banking and get your groceries at the same time. Would only be somewhat nice if they added a much needed drive thru to this location! 3 stars. Just average and okay.