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March 2024 by Devon Cook
Great prices clean location. My only issue is the cleaning staff trying coming in 3 times without knocking, 3 hours before our checkout time. I latched the door and they tried opened it struggling for a good 10 seconds, waking us up after a long night, stayed there 3-17-2024 into 3-18
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January 2024 by Michael sprague
Staff very helpful, rooms very clean, no pool.
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December 2023 by STEVEN ELLIS
Do not stay here. Horrible hotel that is not worth the money. They have no shuttle and are isolated, so you can't walk to anything. Their breakfast is not included and is a money trap with $10 burritos. The room wasn't dirty, but it didn't feel clean. The tub drained slow even after 2 workers tried to fix it so showers were in standing water. The parking area is dark and not well lit. Just pay more and stay somewhere else.
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December 2023 by C L
Had a reservation for the Monday night game. The game was moved to Sunday afternoon. Can't get a refund.
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December 2023 by Bill Love
No real complaints. Marriotts are very consistent.
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December 2023 by Jean J
A solid hotel that presents its self differently on the Marriott website. The restaurant is only open for breakfast, not what is suggested. The property is off the path a bit, mixed amongst what I would describe as an industrial park. What I found the most striking was the property manager’s decision to charge a $5.00 parking fee for a property that is underutilized. In an era where the consumers are over paying for so many things, it seems obnoxious to pay for a parking spot that for so many years was free. As a consumer that has stayed at Marriott Properties well over 500 times, the Courtyard Boston Norwood is not worth the parking fee.
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December 2023 by Brianna Kopenga
First room we had, there was hair everywhere, all over the tub, bathroom floor.Then we pulled the bedsheets down, and it looked like cousin it slept in THERE!! Then we got a new room, not much cleaner, but at least we didn't have to sleep in all the hair... I'd think twice before reserving a room
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October 2023 by T WS
Acceptable room and cleanlinesw. The staff during checkin didn't explain that there is complimentary breakfast (1 hot drink and 1 meal) at the Bistro (which is opened from 7 to 930am ONLY) daily.Walkability: Not good.
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October 2023 by Erin Ogden Green
Kinda hard to get in and out of the hotel. Air conditioner was noisy. Toilet seat was wobbly. Shower had a slow drain.
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October 2023 by Lynn Wilber
The staff here is excellent and very responsive to problems the guests may have. I had a problem with the bed. Housekeeping had put a king size mattress pad on a queen bed & then attempted to put a queen fitted sheet over it. This was rectified the next day only because we were so tired when we first came in I didn't want to bother getting the bed changed. Even when the pad was changed, it still felt lumpy to me. The manager offered to change our room but as we were only staying a couple of days, we didn't want to go through the hassle of moving. He did give us a coupon for a free breakfast. I also had an issue with the quality of the linens and towels. The bed linens were way past their prime and the face clothes and towels were thin and starting to come unraveled. We haven't traveled in a while and I had better quality linens & towels in previous stays at Marriott hotels. Our coffee maker wasn't working and was replaced as soon as we called. The woman & gentleman manning the breakfast counter were great. Their cheerful service & clean up was fast. The French toast was delicious. Our room was very clean and quiet. We found the front desk staff to be friendly and efficient.
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September 2023 by Paul Vileno
Have stayed at this location many times over the years. The property has really dived. Carpets are disgusting all over the hotel. Seems as if the maintenance and cleanliness of the hotel has stopped. Dirty headboard... dirty light switches ... Stanley steamer needs to spend 3 weeks here. Very disappointed! Won't be returning again.
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September 2023 by Bill Buitenhuys
We've stayed at this hotel at least 15 times over the past bunch of years. It has been convenient, reasonably priced, and clean. Things have changed. We used to love the little Bistro for a quick bite and a drink. Now, the Bistro has closed (except for breakfast). The overall upkeep of the hotel past the lobby has gone downhill considerably, and they recently started charging $5 / night for self parking. I think Marriott has forgotten that this hotel exists.We will start staying at the Four Points across Rt1.
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August 2023 by Amanda Jean
Warning - Bedbugs! (As of 8/1/2023)I was initially extremely excited to stay at this location. My friends and I had a show to attend at Gillette and I booked a room here for $380 (room 281 for reference). As soon as we got to the room, though, it smelled of cigarettes. It wasn't ideal, but we figured it wouldn't be a big issue. Soon after, we noticed that the pillows were stained yellow from use. We started to look into each pillow case to find clean ones, and that's when we saw bedbugs running across the pillow. We immediately went downstairs to check out. We had only been checked in for 15 minutes or so, and luckily had not unpacked anything. The only positive part of this experience was that the hotel let us check out without an issue. It was concerning, though, to see that the staff did not seem surprised or concerned about our find. They simply let us leave and did not ask for any other details.Unfortunately, our plans to get ready there for the concert and sleep there afterwards were ruined, and we were forced to get ready in the car and drive hours home afterwards. I would not recommend this hotel at all, seeing how bedbugs are extremely easy to spread and take home. They have likely spread to other rooms. This location needs to be shut down and fumigated before allowing any other guests to stay here.
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July 2023 by Erik Brasile
The hotel is nice, HOWEVER, if you are here in the morning and need a bit to eat the breakfest eatery has great breakfest sandwiches!If you have the time, the inner court yard is nice and private and has a great firepit to relax by with some comfy outdoor furniture too.
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July 2023 by Benjamin Wade
The staff was great. The decisions made by management - really poor. It starts with the description *parking - - but no, it's EXTRA but you don't know that until you get there. And we're not talking a place in an urban environment. There is literally no way to get there except by car. Then, the elevator - well it works, but only after trying 3 or 4 times to close the door. The Ms. isn't having it, she's afraid of getting stuck, so the staff kindly allows us to move. OK, good enough... BUT - - my wife likes it hot and the thermostat is locked to a maximum temp that's comfortable for me, but not the Ms. Again the staff responds quickly but there's nothing they can do, so the Ms. is cold. She finally falls asleep, so I turn on the TV, BUT the slowest remote in town and..... The CLOSED CAPTIONING DOESN'T WORK for.... something odorous. Another minor or quibble the key card locks... not good. AVOID.
