-
September 2025 by Don K
The new checkout system is a nightmare. Moving the line to the next aisle doesn’t make it shorter. The new touch screen system would be bad if it worked but when it hangs with every touch it makes a bad situation worse. Person after person stands and stares at the clerk begging for their prescriptions while the stupid screen sits waiting for one of what seems like dozens of touch screen answers. What idiot thought that senior citizens trying to type in their name and a bunch of other information on a vertical screen was faster than telling it to the clerk who has to be there to go get the prescription anyway. It’s like they designed a system to have robots get the prescriptions but forgot to order the robots.
-
September 2024 by C S
Not deserving of any stars. Cld asked to speak w/pharmacy. Hung up on. Cld second time, hung up on. Prior I was robo called. Asked if I wanted my lone script filled. Said no. Then twice cld to be told it was filled anyway & ready for pick up. Pharmacists had to work for nothing. Nvr will I use them again.
-
September 2024 by Carmen Flores
I had never had bad experience yet so far been more than 6 years all has been tested they help me alot I'm glad with CVS service staff nice friendly people's work there Thank you
-
July 2024 by Yolicar Perez
As a community we are tired of the bad treatment they give us in the pharmacy, they must take action, bad
attitude, lack of respect and bad answers... above all the
manager of the place.. we don't want it! Be kind ! If you don’t like your job … QUIT !
-
May 2024 by Kerry Hogan
I always get good service on the phone and at the store at the Norwood location. The staff goes out of their way to take care of any issues or questions.
-
March 2024 by gizgayit aliyeva
I entered as a customer and with me was treated very badly and disrespectfully. Doctors talk to people in an insulting way
-
November 2022 by Rose Gauthier
Freaking horrible. Really bad. I swapped here because it was closer for me. Let Walgreens who had their flaws but a million times better than this CVS. It’s just horrible. I can’t say enough. Please stop playing music before you pick up the phone and look in your computer for accuracy
-
October 2022 by Bret
No help
-
September 2022 by Drake
No help
-
June 2022 by Edward M.
No one left to call backup cashiers. CVS has extra care as a slogan but apparently no longer care enough to staff the checkout counter. While waiting more than 5min. I called the store for help. After navigating a convoluted phone matrix I reached a general store extension. Ironically. The phone rang at unmanned counter before me. When someone did finally arrive they assisted the people at the self checkout first even though I was waiting significantly longer. I do not however fault staff. Seems counter personal is now expected to also stock shelves. This has not been a unique experience to Norwood location. I have encountered it at other CVS stores. This location has 3 self checkouts and only one counter. Now they don't even staff it. If hiring is an issue pay more.
-
June 2022 by Sue B.
Here's my experience over years of using the Norwood CVS on Nahatan StLines at the pharmacy during regular hours typically cause long waits and you have to wait usually about 15 minutes in line.Everything is fine as long as you accept the price that CVS says you have to pay (with your medical insurance etc)However:............PREPARE FOR HELL IF YOU HAVE A COUPON.!!!! ( such as a Good RX coupon) Here's what happens1. You get a scowl from the person ringing you up ( even though you've already waited about 15 minutes)2. You are told you have to go to "drop off" and start the wait process all over again ( you are being coupon punished)3. When it's your turn at Drop Off , because, you have been a "bad actor" for presenting a coupon to save money ( I saved $102 off the price off a ridiculouly pricey medication with a Good Rx coupon I got online)You will be told you have to wait about 20 minutes more for it to go back to the Pharmacist to reprice it with the coupon you presented4. When the Pharmacist reprices it, you will have to go back to the original line to wait to get your newly repriced prescription. BUT WAIT THERE'S MORE!Don't forget that once you FINALLY pick up your prescription, you have to know that you have to tell ONLY THE PHARMACIST that s/he should change your information back to your original insurance, otherwise, your original insurance that you have had onfile for the last 5 years, has been lost in 'the computer'Ok, so now you ask to talk to ONLY THE PHARMACIST (because no one else is allowed to change your information back) and the PHARMACIST (standing very nearby and hearing the whole previous conversation says "The pharmacist is going onbreak for 20 minutes right now" as she walks out of the pharmacy area ) and I'll have to wait or come back. (Oh no, I'm being punished even more for using a coupon!) BUT WAIT THERE IS STILL EVEN MORE!!Follow the above directions thinking "ok, this was a crazy one time experience I know what to do next time." But, sorry, that's not the case. Another day, another time, another staff member will tell you a whole new set of rules next time you come and you proudly say "I HAVE A COUPON!" They will tell you that the set of rules you learned last time, aren't true, that their set of rules is the way they always do it and it's always been their way.KEEP USING THOSE COUPONS, BUT I WOULD ADVISE USING THEM AT EITHER ANOTHER CVS OR PHARMACY THAT DOESN'T "PUNISH YOU" FOR USING A COUPON. ps. The ratings should have minus numbers because me giving this Norwood cvs pharmacy a one star rating was wayyyyyy toooooo generous!
-
May 2022 by Kim Johnston
Worst pharmacy around. Had to go back 3 times. Still no resolution. The feeling is no one including the pharmacist cares one way or the other to be caring or helpful. No wonder they have a 2 star rating. Think it is time to switch
-
May 2022 by Amalia Cardona
May experience is terrible bad customer service for Farmacy employees is very bad service and the nurse put the shoots is worse bad service and the employees bad . Is better Farmacy Walgreens
-
December 2021 by Susan Eisenberg H.
Worst experience ! I understand that everywhere is short staffed . But that doesn't give you the excuse to be rude and not help when it's your turn. Transferring my stuff today!
-
October 2021 by Edward F M.
Ratio to only 1 staffed cashier to several self checkout stations(3 or more) is skewed toward a bad customer experience. Only one register has a person to process your purchase. All other stations are self service. Any complication in the staffed register makes the line grow down a row blocking shoppers trying to use that aisle. Further complicated is when that one register staff person has to leave the register to help self service customers. I L O V E CVS, but the lack of customer care had me return items to the shelf today. I then shopped at competitor whose lines moved smoothly. CVS Norwood having only one staffed register is atrocious.
