-
July 2023 by Google user
Terrible! A trash! Nobody helps you! Nothing works! ZERO!!!
-
July 2023 by Roberto Max
Terrible! A trash! Nobody helps you! Nothing works! ZERO!!!
-
June 2022 by Edward M.
No one left to call backup cashiers. CVS has extra care as a slogan but apparently no longer care enough to staff the checkout counter. While waiting more than 5min. I called the store for help. After navigating a convoluted phone matrix I reached a general store extension. Ironically. The phone rang at unmanned counter before me. When someone did finally arrive they assisted the people at the self checkout first even though I was waiting significantly longer. I do not however fault staff. Seems counter personal is now expected to also stock shelves. This has not been a unique experience to Norwood location. I have encountered it at other CVS stores. This location has 3 self checkouts and only one counter. Now they don't even staff it. If hiring is an issue pay more.
-
June 2022 by Sue B.
Here's my experience over years of using the Norwood CVS on Nahatan St Lines at the pharmacy during regular hours typically cause long waits and you have to wait usually about 15 minutes in line. Everything is fine as long as you accept the price that CVS says you have to pay (with your medical insurance etc) However:............ PREPARE FOR HELL IF YOU HAVE A COUPON.!!!! ( such as a Good RX coupon) Here's what happens 1. You get a scowl from the person ringing you up ( even though you've already waited about 15 minutes) 2. You are told you have to go to "drop off" and start the wait process all over again ( you are being coupon punished) 3. When it's your turn at Drop Off , because, you have been a "bad actor" for presenting a coupon to save money ( I saved $102 off the price off a ridiculouly pricey medication with a Good Rx coupon I got online) You will be told you have to wait about 20 minutes more for it to go back to the Pharmacist to reprice it with the coupon you presented 4. When the Pharmacist reprices it, you will have to go back to the original line to wait to get your newly repriced prescription. BUT WAIT THERE'S MORE! Don't forget that once you FINALLY pick up your prescription, you have to know that you have to tell ONLY THE PHARMACIST that s/he should change your information back to your original insurance, otherwise, your original insurance that you have had onfile for the last 5 years, has been lost in 'the computer' Ok, so now you ask to talk to ONLY THE PHARMACIST (because no one else is allowed to change your information back) and the PHARMACIST (standing very nearby and hearing the whole previous conversation says "The pharmacist is going onbreak for 20 minutes right now" as she walks out of the pharmacy area ) and I'll have to wait or come back. (Oh no, I'm being punished even more for using a coupon!) BUT WAIT THERE IS STILL EVEN MORE!! Follow the above directions thinking "ok, this was a crazy one time experience I know what to do next time." But, sorry, that's not the case. Another day, another time, another staff member will tell you a whole new set of rules next time you come and you proudly say "I HAVE A COUPON!" They will tell you that the set of rules you learned last time, aren't true, that their set of rules is the way they always do it and it's always been their way. KEEP USING THOSE COUPONS, BUT I WOULD ADVISE USING THEM AT EITHER ANOTHER CVS OR PHARMACY THAT DOESN'T "PUNISH YOU" FOR USING A COUPON. ps. The ratings should have minus numbers because me giving this Norwood cvs pharmacy a one star rating was wayyyyyy toooooo generous!
-
December 2021 by Susan Eisenberg H.
Worst experience ! I understand that everywhere is short staffed . But that doesn't give you the excuse to be rude and not help when it's your turn. Transferring my stuff today!
-
October 2021 by Edward F M.
Ratio to only 1 staffed cashier to several self checkout stations(3 or more) is skewed toward a bad customer experience. Only one register has a person to process your purchase. All other stations are self service. Any complication in the staffed register makes the line grow down a row blocking shoppers trying to use that aisle. Further complicated is when that one register staff person has to leave the register to help self service customers. I L O V E CVS, but the lack of customer care had me return items to the shelf today. I then shopped at competitor whose lines moved smoothly. CVS Norwood having only one staffed register is atrocious.
-
March 2020 by Eric B.
Wow. According to the store, it is open 24 hours. So, I went there at 12 AM when I figured there would be fewer people in order to pick up some sensitive toothpaste and a couple of other items. I saw the pharmacist serve a patron and then use Purell to clean his hands. When I was done I went to the front counter and the unprepossessing woman behind the counter refused to serve me and ordered me to use the self-checkout. Of course, it wouldn't work properly, wouldn't accept coupons wouldn't check out the items, etc. I will no longer be going to this CVS and I may decide not to ever use their stores again. So much for the 24 hour CVS and so much for pharmacies are still open, if CVS can't find employees willing to do the job then they should shut their doors.
-
November 2019 by Anne P.
I only get my prescription at cvs. I try and do it on line. I do not have the auto refill but every time I need a new scrip they put it on auto refill. Well I called and told them to fill my other prescriptions and named them to the girl and told her to take the auto refill off. I go and pick them up and she didn't fill them all. So now I have to wait for there error. It should have been done right away. They are always doing something that is inconvenient for there customers. If they want to keep there business the customer should always be right on certain things and this is one of them. Norwood needs another 24 hour pharmacy other then rude cvs.
-
October 2018 by Michelle J.
I have a standing order every month for my pain medication..it was due to be filled yesterday..cvs told they had none come back tomorrow..this medication also is for withdrawal i dont us it for that. I told them i cant go without my meds she said she could give me 1 thats all she had..later that night i called to see if it was ready they said it never came in but i can give u 2 more after the lady said she only had 1..he then said come in am..i called in am they said its not ready thank god i saved 1 for the am..then told me to come after noon my husband went at 145 they told him sorry come tomorrow..i called and said this is unacceptable find another store she told me no..i called a little later and she says give me an hour to fill it.. the customer service sucks and they lie threw their teeth. I spoke with corporate and they said oh ty for letting us know i said this isn't the 1st time this happened they did nothing..i go to pick up my script and they tried to short me thank God i looked before leaving the store..if i was able to go somewhere else i so would they are the only pharmacy that take my ins. How can a busy store that know my script is a standing order 1x a month ohh then they said ohh u cant pick that up you arent due till nov 9th..really so im suppose to go a whole month with no meds..she tried to refuse me to talk to the pharmacist i said we can do this over the phone or ill come down and make a sceen in the store..shes ohh no ill get the pharmacist.. which took him 2 mins to fix and ot was what ever the girl did she entered it wrong..so wrong very wrong worst customer service ever
-
October 2017 by Kasmere T.
Worst customer service here. If you can go anywhere else go there!! They will scam you of your money and be incredibly rude to average, everyday customers.