-
November 2020 by Kelly Connerton
Had to bring my 17-year-old son's 2003 BMW in for an airbag recall. Trying to make sure my son's 1st car is as safe as I can get for him. Stood in service area for several minutes before any of the 5+ people working acknowledged us (we were the only customers in the room). One worker said something to the effect of, "I'd be DTF that" to a coworker. This apparently means something to young people because my son remarked that he couldn't believe a service representative would say something like that in a professional workplace.Fast forward to the next day, when I receive a service recommendation of over $1,000 - $150 to look at an oil light that comes on for about 10 seconds upon start-up because my son forgot to reset after changing the oil (took him less than 5 min to fix for free) & $990 to replace shocks my son just replaced! I declined.Fast forward an hour to picking up the car... the fans in the car (the ones that give you heat, a/c, & defrost) are not working AT ALL! I had the A/C blasting on my way to drop the car off, and suddenly, after the dash was taken apart to replace the passenger airbag, the fan is completely broken! What a coincidence. I bring the car back. They act like I'm lying to them about the fan & tell me it will cost $500 to fix. I wonder if this would have happened if I had agreed to be the recommended services.Prime Autogroup will NEVER see any business from me or anyone I can get to listen to my experience.Here's a little more from our first and only experience with Prime Autogroup:My son and I walked around the showroom for a few minutes while waiting for them to check the car in during our first visit. No one came to even say hello, but there was a salesperson shopping online for clothing.The ONLY positive - the people who check you in in the drive-in garage were pleasant, professional, and courteous, including opening & holding the door for me.
-
August 2020 by Albert Dolan
Nick from Service was very helpful when it came to fixing my car
-
August 2020 by Peter Walter
Joe was our salesman and he was helpful.
-
July 2020 by Wayne Nanna
Great service shop. The sales side needs to tighten up some.
-
July 2020 by Edison Varela
Nice and clean. BMW dealer.
-
June 2020 by Midknight Mechanics
Helping my mom get her first BMW, we had a fantastic experience at BMW of Norwood. Sokol was the best salesman we've ever worked with, hands down. I also use Audi of Westwood which is also a Prime dealership, and I can't say enough good things about them. Also I can't forget to mention Heather on the finance team- once again had a great interaction and experience; she was a pro.
-
April 2020 by K Conner
Had to bring my 17-year-old son's 2003 BMW in for an airbag recall. Trying to make sure my son's 1st car is as safe as I can get for him. Stood in service area for several minutes before any of the 5+ people working acknowledged us (we were the only customers in the room). One worker said something to the effect of, "I'd be DTF that" to a coworker. This apparently means something to young people because my son remarked that he couldn't believe a service representative would say something like that in a professional workplace.
-
January 2020 by R T
Polite. Willing to help on calling 3rd party insurance. Have acceptable waiting room include some electric outlet. In my experience, they don't overcharge, didn't fake out the need of a repair. Last time they didn't trick me to replace a part for just a loose cable connection. But other dealer did, luckily I didn't rush and fell into the trap.
-
November 2019 by luke ferdinands
Fast, super efficient and thorough. Highly recommend.
-
November 2019 by sharon solomon
Sales people look like they do not want to be bothered.beware they are sales people and will say what they have to to get them a sale. Commission job
-
November 2019 by Rick Hamilton
This dealership sells Mazda products.
-
October 2019 by Arthur Espinosa
Good service
-
May 2019 by Gary Feinberg
Always nice people there.
-
May 2019 by Lidia Maria Porges
awesome!
-
April 2019 by Halima Akhtar
Great customer service
