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November 2023 by Antony R.
I recently bought a used certified car from them. car had multiple issues a even after taking it there multiple times to their service center still issues are not fixed. within 2 weeks of purchase car was not starting ans I was stuck in the midflebix the road with family and I ended up getting road side assistance from my insurance company. overall my experince was terrible and I would recommend you to not go to them for used cars. I am not sure about the new cars buying experience. their service center sucks and try to fix things using patches which will come back to you in few weeks. once sale happens, that's it and they dont even response to you. My car is still under 2 months dealership warranty they offered.
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October 2023 by Jane S.
They only care about taking your license and entering your info into their computer. I went in saying I was just looking to get a trade in value for starters and if that ends up being unacceptable I was not wasting time talking about specific cars of interest. What does the sales lady do? She starts asking me which cars I'm interested in and also how much do I owe on my trade. She claimed she needed to know that in order to give me a trade in value! lol That's the oldest sleazy car salesperson trick in the book and it didn't fool me. I got offered almost $9k more for my trade elsewhere so these people are also the kings and queens of lowball offers. Go to Steingold not far away in Pawtucket, RI.
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September 2023 by Danielle Ledoux
I had a great experience at Herb Chambers Volvo Car of Norwood. Vadim was incredibly helpful and beyond knowledgeable. He answered all of my questions and brought me through everything in detail as I looked at each of the models I was interested in. I left the dealership with exactly the car I wanted. It was a seamless and pleasant experience from beginning to end. I’m so grateful that I went in and was able to work with Vadim and Anastasia. Thank you!
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September 2023 by Nicole Lottor
Everyone at the dealership was friendly, helpful and supportive in listening to my needs. Rob was fantastic and saw me through my entire car purchasing process. He was always responsive and prompt. My whole experience was pleasant. I love my new Volvo XC40! Thanks!!
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September 2023 by Karen Fernandes
Hello,I went car shopping at Herb Chambers Volvo Cars of Norwood last Sunday to look for a vehicle.We were greeted by Antonio who made us feel comfortable at the showroom and he showed us around and guided us through the available car of my choice.I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering many question of ours patiently.Nowadays, it commonly seen that car salesmen just don’t do enough of a good job and their only objective is to get money out of your wallet. But, salesman like Antonio delivers an incredible service and gives a very pleasant experience.We will be coming to your showroom for the years ahead.Regards,Michael & Karen Fernandes
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September 2023 by Scott Hastings
The process was smooth, albeit a little long. I worked with Rob in sales and Vanya in finance. Both were very good and really worked hard towards assisting me when I had questions. I would recommend.
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September 2023 by Esther Trinh
I had a very bad experience with the service at this dealership. I left my car for service and had a rental car. I forgot my wallet in the rental car. I called them this morning and they said the car is with the customer, and they will call their customers to ask if they see my wallet but they never did. The customer called me themselves because they found my business card in my wallet. They told me the dealership didn’t call them at all. Lucky I have my business card in my wallet. These customers are nice and honest. Otherwise I don’t know what would happen because I have a lot of cash in my wallet. By the way, The guy who works at the dealership is mean and rude. I will never buy my next Volvo car at this dealership.
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August 2023 by Marc Isveck
Patty is a fantastic salesperson. I recently leased my second Volvo from her. She is patient and extremely knowledgeable.The dealership is great all around.Love the new Volvo XC60.
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August 2023 by Carlo Bon Tempo
I had a wonderful experience buying my Volvo XC-40 at Herb Chambers Norwood. The sales person I worked with, Patti Young was professional, knowledgeable and easy to work with. I did not feel pressured to buy the vehicle and the sale’s management team was quick efficient and also very easy to work with.
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August 2023 by Some Dude
Patti was amazing to work with, I highly recommend this dealership in general, and Patti in specific!7/26/23 Amending review from 5 stars to 1. Herb Chambers took my money for a wheel and tire warranty but did not pass it along to the warranty company. 3 months after purchase, I needed a new tire, and no warranty. I was promised it would be straightened out and that I would be reimbursed, and 3 weeks later - after "we'll get it in the mail today" and "we'll overnight it to you today", nothing. They won't answer the phone, they won't return messages.This is abysmal post-sale treatment and I never should have purchased a car from them. I'm out $900+ on a warranty that I don't even know if it's valid, and I'm out $500+ on a tire fore it.Further update: back to 3 stars. Eventually - after many phone calls and emails, this was settled.
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August 2023 by Celia Ceruolo
We had a great experience here. Vadim was a delight to work with, he went above and beyond to make us happy with the process. The business manager, Vanya was also wonderful. This is our fifth Volvo and by far our best buying experience. I'll never go anywhere else.
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August 2023 by Colby H.
We had an exceptional experience buying a car from Patti. She moved the process along, did as much remotely as she could, and worked calmly. She did not need to sell us, we were buying- and she realized that. Extremely comfortable transaction.
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July 2023 by Robby Ficker
Had a great experience with Vadim, 10/10. They met me on financing including good value on my trade in. Great service at every step of the process and love my new XC40.
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July 2023 by Brandon Chase
My girlfriend bought a used RAV4 from here in January 2022. The touchscreen wasn’t working so they offered to replace it. However, it took them A MONTH to replace and they put a CAMRY system in the car. This led to incompatibility, frequent screen freezes, and a Volvo technician incorrectly wired the system after we were told they sent it to Toyota of Dedham to properly fix. We called Toyota of Dedham and they had no record of working on the car.The service department said they also put a brand new battery in the car when she bought it and it died yesterday after just 18 months. When she took it to a Toyota dealership, the battery still had a sticker on it saying it was manufactured in 2018.Now, she has to pay for your service department cutting corners and lying to her. This dealership should really foot the bill for this because she’s had a horrible experience. If you’re going to scam someone, at least be somewhat smart about it. The fact that car dealerships frequently treat young women like this is appalling.
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June 2023 by G Gentilucci
Probably the most seamless buying experience I’ve ever had! Tony was great as was the finance manager. They were so willing to work with me to get a monthly payment I was comfortable with and they were such a pleasure to work with!! 100% recommend
