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February 2024 by Nelson Vargas
No respect for the American working person. Although they are taken over by the Government to serve the migrants. There are other people that serve as well such as transport for these people to get to there appointments and government offices.These poor working people are not allowed to use rest rooms. Holiday inn labels the restrooms out of order which is a flat out lie. I hope you fail after taking all our tax money to keep you going . Shame on you!!!!!
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January 2024 by e g
Wonderful people,, although they seemed to have few rooms available on short notice
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January 2024 by Beny official
Rooms: Very nicce
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January 2024 by Yuhong Ma
Clean and valuable hotel! Strong recommend!Noteworthy details: Clean and valuable
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December 2023 by Katie Zlotnick
Very clean & modernized!Rooms: Very, very clean & modernized
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September 2023 by Russell Richardson
Rooms were clean
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August 2023 by Deej
There was a mouse in my room. Dirty sheets, linens, blankets, and dirty towels. Stained carpet. Dirty toilet. The hallways of the hotel were dirty. Not vacuumed.Noteworthy details: There was a mouse in my room. Dirty sheets, linens, blankets, and diety towels. Stained carpet. Dirty toilet. The hallways of the hotel were dirty. Not vacuumed.
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August 2023 by Jeff Hansen
Room where very
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August 2023 by Ngoc Kouzmitch
We had a great 2-day stay here. The hotel is clean and functional. The room was spacious and our family could stretch out without being in each other’s way.The very best part of the stay was the friendly and helpful staff, especially Melissa C., the front office manager. She made check-in super easy and fast. She called us when our room was ready and was extremely helpful when we asked questions about the hotel or places nearby.
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June 2023 by cJd3377
As a frequent traveler, Anthony at the front desk was one most helpful and kind individuals I have come across. He made our weekend. Give this man a raise.
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June 2023 by Robert A.
The night manager, Anthony, was extremely rude to myself and girlfriend. After refusing to let me charge a water to the room at 1am, he preceded to argue and belittle us, call the police and not allow us back up to our room.He refused to give me a refund and kicked us out of the hotel in the middle of the night. He was extremely unprofessional and I will be following up with corporate with a formal complaint.
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June 2023 by Lennin R.
Pool and laundry machines were out of order. Both at the same time. No notification before getting there. The Fitness Center needs more
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June 2023 by Linda Maynard
Great location and desk staff. Carpeting in room kind of thread bare in areas. Breakfast was not up to expectations. Both mornings the cinnamon rolls left empty.
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May 2023 by Jon D.
My daughter and I stayed here for one night. Our room was nice. The beds were comfortable but I did not like the pillows. They were hard. The breakfast was good. WiFi was free. It wasn't fancy but I found it to be a nice hotel. The staff was friendly and we have no major complaints. My daughter also liked that the bathroom had full sized shampoo bottles. We would stay here again without question. One negative was the indoor pool was closed. Said it is closed permanently.
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April 2023 by Sabine Baptiste
If I could leave 0 stars I would. I booked 3 rooms at this hotel for a wedding I was attending that weekend. Due to flooding, half of those that were supposed to travel with me had their flights cancelled from FLL airport. I had originally booked this hotel through Hotwire and when I let them know about the flight cancellations, they were willing to provide me with a partial refund as long as the hotel could confirm I only used 1 room for that weekend. Even though the hotel denied the refund, Hotwire was still willing to give it to me so long as the hotel confirmed I checked into only 1 room. When I checked in, they immediately knew I only needed 1 room and gave me the keys for 1 room, but when Hotwire called them to confirm this, they lied and said I used all 3 rooms that weekend. That level of dishonesty is disgusting as it would have cost them nothing to be honest! I would not throw my money away on a hotel that doesn't have the decency of being honest. I even called the Manager, Melissa, who checked me in and she confirmed I only used one room, but said they couldn't say that because my reservation was for 3 rooms and they didn't want to give the refund. The refund wasn't even going to come from them!! I don't like being lied on and I don't want to do business that doesn't have the integrity of being honest. All they had to do was be honest about my stay there. Now, I'm forced to file an official complaint with the MA Office of Consumer Affairs and Business Regulations. If they can lie about something that was so easily verifiable, it makes me wonder what else they are willing to lie about!
