Jaguar Norwood is New England's most recognized and awarded franchised retailer, serving the Boston market since 2006. This family-owned and operated dealership, part of the Kaplan Auto Group, is committed to providing the most transparent and trustworthy dealership experience. Customers consistently praise the prompt and professional service, with the staff communicating properly and being eager to help. The service department is described as exceptionally helpful and knowledgeable, addressing customer needs with enthusiasm, even outside of business hours. Customers have been very pleased with the professionalism exhibited by the sales, finance, technical handoff, and service staff, with the negotiation process being smooth and pressure-free. As a long-time Jaguar owner, one customer has had a consistently positive experience with the dealership, commending the courteous and expert service, as well as the provision of a courtesy car. Another customer had a fantastic experience with the service department, recognizing the exceptional work of a specific staff member. Overall, Jaguar Norwood is highly regarded for its commitment to customer satisfaction, professionalism, and expertise in servicing and selling Jaguar vehicles.
Did business with Drew in the service department, in October and today. I could never have asked for a more professional service advisor, during the visit and afterward. 100% satisfied.
May 2025
Fantastic from start to Finish. Doug my salesperson has always been Fantastic and the Service Team always goes above and beyond. My new Service advisor Drew has continued the level of customer service of of the rest of the Team
April 2025
Upon further review. This dealership was willing to correct errors experienced and was quite knowledgeable in Jaguars performance system. Accountability is what I appreciate the most, and you can find it here. Thanks Jeff!
