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November 2023 by Justin Donlon
I use Route 1 Auto Services for every inspection sticker replacement for my vehicles. They are fast, clean, friendly and efficient.I also relied on them to replace wheels on my car - they were super friendly and helpful in accommodating my request with a very short turnaround time. They under-promised and over delivered. So much so that they went the extra mile to wrap my old wheels in plastic bags so that they would not dirty my car when I left with them.highly recommend.Service: Auto tire replacement
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November 2023 by Josephine C
Went there last week to get a second opinion on my car. They were very helpful and pleasant. I scheduled an appointment for a few day out and had a great experience. They took my car on time and when Uber didn't show up they offered me a ride home. George and Zee explained a couple of different scenarios and we hoped for the best. Well, they are the best! I got a call back saying it was good news and it was. They repaired my car and yes another ride from Zee. Such a pleasant experience. Thank you.
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October 2023 by Paul Calobrisi
Incredible crew over there so helpful and diligent with everything. One of the members found an issue with my car and fixed it before passing, really appreciate the thorough work!
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October 2023 by Angeline A.
I went in to get my car checked out after I accidentally drove over a huge rock. I was worried about damage to my exhaust. The guy seemed very nice and helpful. He put my car up on the lift and told me I had minor damage to the exhaust that did not need fixing right away. He then went on to say that I needed new rear brake pads and I should do that and a routine oil change immediately. I went ahead and did so. they charged me about $800. I left and a day later, my check engine light started flashing. So I called the guy up and he told me to come in and they would take a look. When I got there the drone of the exhaust was getting worse and very loud. The did a diagnostic check on my car and said I needed to fix the exhaust after all and it was going to cost another $700! I was really upset since I felt that he should have fixed that first as I had requested. He then was not very forthright about giving me an appoint to get the repairs done. He said they were very busy. I said good bye and left quietly. I felt conned and decided not to deal with them again because the guy was unapologetic and he did not even try to find a way to rectify the situation.Venture here at your own peril. These guys are opportunistic and dishonest. Poor customer service.
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September 2023 by Michael Shanahan
Very satisfied with service of my vehicle at this facility. The two brothers that own this place are very professional and courteous and the best part is the shop does very good work. My choice for auto repairs in Norwood.Service: General repairs & maintenance
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July 2023 by Ms M.
Z was upfront about what the costs would be, and what NOT to worry about. He and the mechanic showed me what needed to be done when the car was up on the lift, and patiently answered my questions. There was a silly charge for window washer replacement which I pointed out, and Z deducted it from the bill with a little extra. I know that I can feel confident about their help keeping my 23 old car running smoothly.
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July 2023 by H Serret
Very professional and courteous service. Zee was a prefect gentleman. He was very patient and took the time to explain everything. I'm very satisfied with the work Zee and his crew just did on my car. ZeidyServices: General repairs & maintenance
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July 2023 by K F.
Had an issue with my car that needed to be fixed immediately. Route One Auto saved the day.
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July 2023 by BRANDON & CHARLOTTE HILTON
Big thanks to Zee and the Route 1 auto service. They're fast, respectful, and professional hands down the best on the automile!!
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June 2023 by Vanessa Matta
You must meet the owners and take your car here! George and Zee are an example of great service, family business and integrity! I had my power steering wheel fixed at quite a reduced price and timely manner (less than a day)! Kindness and good service are not everywhere at levels I expect them to be ... When I find businesses that meet my expectations, the results speak for themselves. Thank you truly to the owners and the other mechanics.
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June 2023 by jm perron
I find them to be honest and reliable. George diagnosed and fixed my car's dangerous vibration problem. Road tested to make sure car was safe again. They are up front about costs and stand behind their work. I trust them to do the best work on my car
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June 2023 by Emmanuel
After 20 years at a different place, I had my first inspection at this place and I regretted it, they failed the inspection for really minor things and forced me to return and they then did another full inspection... I returned after 30 days and instead of just inspecting the corrected issue since I came back within the deadline of 60 days, they inspected everything again. Stay away from this place, they will waste your time and your money ! Never again !
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April 2023 by Rj Thibeault
Zee and his team are friendly, professional and respectful of customer's money! My car is always ready earlier than promised and consistent (often lower) than the estimate. Very accommodating as far as scheduling goes. So nice to have a local auto repair shop that still does things the old fashioned way. Professional, courteous, reasonably priced and friendly. Been a customer for close to 14 years. When the previous owner retired I wanted to give them a shot and I am glad I did.Service: General repairs & maintenance
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April 2023 by Lennox Chase
An outstanding experience. Route 1 Auto fixed an ongoing problem with my inner and outer tie rods. I was able to get my car back in record time. The staff went above and beyond in explaining the issues and providing solutions. A+ service.Service: General repairs & maintenance
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April 2023 by Andre Medeiros
They were very busy, but Zee helped me very well, he was super kind. Helped me in about 10 minutes, super fast and easy. Saved my weekend fixing my flat tire.
